Senior Manager, Membership Operations

Cencora

. Lead, coach, and develop a team of five membership analysts .

Posted 11/3/2026full-timeRemote • United StatesSenior💰 $94,500 - $148,060 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing and developing a team of membership analysts while ensuring data accuracy and operational efficiency. Proficient in data analysis, SQL, and performance metrics to drive team objectives and enhance partner experiences.

Highest-signal resume keywords

Team LeadershipData AnalysisSQL ProficiencyPerformance Metrics ManagementContract Review

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSQLRelational DatabasesData QualityPerformance MetricsKPI TrackingProcess ImprovementReportingData AccuracyMembership Operations

Soft Skills

CommunicationCoachingProblem-SolvingFeedback ManagementCollaboration

Tools & Technologies

BI ToolsReporting Tools

Certifications & Qualifications

Data Governance CertificationProject Management Certification

Industry Keywords

Pharmaceutical DistributionHealthcareMembership EnvironmentGPO340B

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead, coach, and develop a team of five membership analysts
Set objectives, provide regular feedback, manage performance, and identify career development needs
Manage workload, prioritization, and team capacity to meet deadlines and service commitments
Report team performance, risks, and results to senior leadership and recommend solutions
Oversee ongoing review of post-onboarding membership data to detect discrepancies affecting member access
Direct root-cause analysis and remediation of data issues and prevent recurrence through process or control improvements
Serve as a key contact for pharma partners on membership processes
Resolve partner-raised issues and escalations and communicate process changes
Ensure contracts are reviewed from a membership perspective and identify potential redlines and approvals
Confirm product setup aligns with contract terms
Ensure contract logic and rules are accurately reflected in systems so eligibility is generated correctly
Oversee roster management and triage and resolution of internal and external membership questions
Manage queues to meet SLAs and route issues to appropriate internal teams
Define, track, and drive team KPIs, including SLA performance, data accuracy, and turnaround time
Oversee recurring and ad hoc membership reporting using data from multiple sources
Identify gaps and opportunities and design, document, and implement processes and tools that improve accuracy, efficiency, and partner experience
Anticipate emerging partner and business needs and plan the team's approach

Requirements

What you’ll need

Bachelor's degree in business administration, information management, data analytics, or a related field, or equivalent experience
7+ years of experience in data analysis, data quality, membership or customer operations, or a related field
3+ years of experience managing a team of analysts or similar professionals
Strong data analysis skills, including pulling and combining data from multiple sources and turning it into actionable insights
Working knowledge of relational databases and data models
Proficiency with SQL and reporting or BI tools
Experience managing queues and meeting SLAs
Experience driving performance through metrics
Excellent written and verbal communication skills, including working with external partners
Preferred: Master's degree in business administration or a related field
Preferred: Experience in pharmaceutical distribution, healthcare, or a contract/membership environment (e.g., GPO, 340B, or manufacturer-facing roles)
Preferred: Experience building or redesigning processes and documentation
Preferred: Certification in data governance, project management, or equivalent

Benefits

Comp & perks

Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities