Senior Nurse Case Manager – Rare Disease

Cencora

. Manage case support for assigned physicians, hospitals and clinics within a defined geography .

Posted 9/28/2026full-timeRemote • CanadaSenior💰 CA$76,200 - CA$119,460 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management, patient education, and reimbursement coordination within healthcare settings. Proficient in managing patient information and collaborating with healthcare professionals to ensure effective therapy delivery and compliance.

Highest-signal resume keywords

Fluency In French And EnglishBachelor’s Degree Or Registered Nurse DiplomaFive Years Of Nursing ExperienceCase-Management ExperienceProficiency In Microsoft Outlook, Word And Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case Management ProtocolsClinical MonitoringData CollectionPatient Follow-UpAdverse Event ReportingThird-Party ReimbursementPharmaceutical SalesManaged CareAnalytical SkillsMathematical Skills

Soft Skills

Patient FocusCustomer ServiceTelephone EtiquetteWritten And Verbal CommunicationNegotiationInterpersonal SkillsLeadershipAttention To DetailOrganizationProblem-Solving

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelDatabases

Industry Keywords

HealthcareCase ManagementBiopharmaceutical IndustryInsurance EnvironmentClinical Support

About the role

Key responsibilities & impact

Manage case support for assigned physicians, hospitals and clinics within a defined geography
Coordinate care, reimbursement, clinical monitoring and issue resolution to help patients access services and drug therapy
Provide medical support and education to patients and health care providers on disease, therapy and disease management
Deliver inbound and outbound telephone support, including maintenance and adherence calls
Apply case-management protocols covering clinical monitoring, data collection, patient follow-up, compliance, therapy disruption or discontinuation, and adverse event reporting
Coordinate documentation needed to obtain prescription drug coverage through private, public and federal funding programs
Work with insurers, physician offices, health care professionals, pharmacies and agencies to identify reimbursement solutions, coordinate drug delivery and resolve issues
Maintain accurate case information, manage databases and complete ongoing audits of files and captured data
Communicate with the manager, team and client regarding patient case management
Attend patient meetings, conferences and specialized therapy training
Build relationships with patient associations, advocacy groups and pharmaceutical partners
Collaborate with program colleagues to develop and implement disease-management programs, patient materials, compliance parameters, needs assessments and protocols
Support training of new Nurse Case Managers through shadowing and call monitoring

Requirements

What you’ll need

Fluency in both French and English is mandatory
Bachelor’s degree or Registered Nurse diploma
At least five years of nursing experience
Health care and case-management experience in a medical or hospital practice, insurance environment or biopharmaceutical industry
Experience in third-party reimbursement, pharmaceutical sales, managed care, clinical support or a related area is an asset
Ability to understand and communicate medical information clearly and appropriately
Strong patient focus, customer service, telephone etiquette and written and verbal communication skills
Ability to work autonomously, prioritize competing deadlines, multitask and perform effectively under pressure
Strong negotiation, interpersonal, leadership, analytical, mathematical, business and financial skills
Excellent attention to detail, organization and problem-solving capability
Proficiency in Microsoft Outlook, Word and Excel
Strong internet research and general computer skills

Benefits

Comp & perks

Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Mentorship programs
Employee resource groups
Volunteer activities
Reasonable accommodations during the employment process and employment