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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management with a focus on patient recruitment capabilities, leveraging data and AI for strategic decision-making and measurable business impact. Proficient in user-centered design, analytics, and managing complex product lifecycles in healthcare or clinical research environments.
Highest-signal resume keywords
Product Management ExperienceUser-Centered DesignData Analysis and InstrumentationHealthcare or Clinical Research ExperienceAI Tool Prototyping
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product StrategyPatient RecruitmentLead ManagementCRM ExperienceLifecycle MarketingData AutomationIntegration ManagementUser DiscoveryBusiness Case DevelopmentMetrics Definition
Soft Skills
Communication SkillsTrust BuildingConflict ResolutionLeadership Without AuthorityCollaboration
Tools & Technologies
AI ToolsCRM SystemsMarketing TechnologyClinical-Trial TechnologyAPIsPackaged SystemsCustom Software
Industry Keywords
FDA RegulationsICH GuidelinesGCP ComplianceClinical ResearchPatient EngagementOperational ComplexityCommercial Products
Tech Stack
Tools & technologiesGoogle Cloud Platform
About the role
Key responsibilities & impact- Own product strategy and measurable business impact for CenExel’s patient recruitment capabilities
- Lead the portfolio across Pulse recruitment and outreach, patient database, packaged platforms, integrations, data, automation and AI, including voice and SMS capabilities
- Balance patient experience, recruiter productivity, site needs and commercial priorities
- Co-lead a product pod with the technical lead, owning product value, business viability and priorities
- Partner with data and business teams from discovery through delivery, adoption and continuous improvement
- Build relationships with patient recruitment, patient liaisons, site teams and business development
- Spend regular time onsite observing work and leading user discovery
- Use the consented patient database for study feasibility, RFP responses and recruitment
- Improve database coverage, quality, consent management and usability
- Own the roadmap and business cases across acquisition, lead follow-up, conversion, scheduling, engagement and retention
- Identify funnel bottlenecks, test improvements and prioritize based on patient needs, business value and capacity
- Partner with data and AI on matching, prioritization, next-best actions, forecasting and employee productivity
- Ensure patient data and workflows transition reliably into site operations
- Translate discovery into priorities, prototypes, user stories and acceptance criteria
- Manage trade-offs and dependencies and work closely with engineering through delivery
- Retain internal product ownership when working with vendors and delivery partners
- Establish baselines and targets for database quality, feasibility response time, lead response time, conversion, screening attendance, no-show rates, enrollment, retention and recruiter productivity
- Define and implement product instrumentation with engineering and data/AI
- Use evidence to improve, scale or stop investments
- Communicate progress, risks and decisions to executive and frontline stakeholders
- Prototype ideas using AI and rapid development tools
- Partner with engineering, privacy, compliance and quality on controls and validation
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree in a relevant field or equivalent practical experience
- Typically 7 or more years of product management experience
- Evidence of independently owning complex products from discovery through launch, adoption and measurable business results
- Experience with CRM, marketing technology, lifecycle marketing, sales enablement, commercial products, lead management, patient engagement or clinical-trial technology
- Healthcare or clinical research experience is helpful; demonstrated success in comparable complex environments is equally relevant
- Ability to build trust across a multi-site organization, resolve competing priorities and lead without formal authority
- Experience in established organizations, or comparable operational complexity, with a pragmatic approach to change
- Strong discovery, user-centered design, analytics and experimentation skills
- Ability to define instrumentation and metrics, build business cases, and work at both strategic and detailed delivery levels in a small team
- Comfort working across custom software, packaged systems, APIs, integrations and data
- Active experience exploring AI tools and building prototypes, with sound judgment about their limitations
- Clear written and verbal communication is essential
- Must adhere to FDA Code of Federal Regulations, ICH, GCP, company SOPs, site working practices, protocols, guidelines and policies
- Essential physical requirements include sitting, typing, standing, and walking
- Occasional lifting of up to 20 pounds
- Reporting to work, as scheduled, is essential
- Regular site engagement and occasional travel to clinics and corporate offices are required
Benefits
Comp & perks- Health Insurance
- Dental
- Vision
- LTD
- STD
- Life Ins
- 401k
- Generous benefits package for full time employees after 30 days of employment
- Positive leadership
- Optimal work-life balance
- Remote or Hybrid work arrangement