Customer Success Consultant

Cengage Group

. Serve as a strategic partner and trusted advisor to Cengage customers within the assigned territory .

Posted 9/18/2026full-timeRemote • Mississippi • United StatesMid-LevelSenior💰 $67,000 - $87,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Sales within the Educational Technology sector, focusing on customer retention, data analysis, and tailored success planning. Proven ability to communicate effectively and manage multiple customer needs while advocating for customer interests.

Highest-signal resume keywords

Customer Success ManagementData AnalysisCommunication SkillsSales ExperienceEducational Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer RetentionRevenue Target AchievementSuccess Plan DevelopmentTechnical Concept Explanation

Soft Skills

Excellent CommunicationPresentation SkillsAnalytical SkillsMulti-taskingCustomer Advocacy

Tools & Technologies

Learning Management SystemsCustomer Relationship Management Software

Industry Keywords

Higher EducationEducational TechnologyCustomer LifecycleHealth ChecksUpsell Opportunities

About the role

Key responsibilities & impact

Serve as a strategic partner and trusted advisor to Cengage customers within the assigned territory
Act as the designated point of contact for customers throughout the customer lifecycle
Retain and renew Cengage customers to achieve or exceed established revenue targets
Develop and implement tailored success plans aligned with customer goals
Increase product usage through proactive training and guidance
Advocate for customers during high-severity issue resolution
Conduct regular health checks to assess value realization and identify growth opportunities
Analyze customer data to uncover risks, renewal challenges, and upsell opportunities

Requirements

What you’ll need

Proven ability to quickly learn and master new systems and applications
Excellent communication and presentation skills
Strong analytical skills with the ability to translate data into actionable insights
Ability to explain technical concepts in a clear, business-friendly manner
Skilled at managing and prioritizing multiple customer needs simultaneously
Bachelor’s degree preferred
5+ years of experience in a Sales or Customer Success role
Experience in Educational Technology or Higher Education
Familiarity with the Higher Education landscape, including Learning Management Systems (LMS)
Requirement to travel between 20-30% by both air and car

Benefits

Comp & perks

Variable Sales incentive compensation program
Target variable compensation of $35,000 annually
Comprehensive Total Rewards package