Cengage Group

Account Executive

• Take charge of new business acquisition within the specified territory, focusing on relationship building
• Develop and complete account penetration strategies to break into net-new accounts and expand market presence
• Build and manage a robust pipeline of high-value opportunities through proactive prospecting, including cold outreach, executive engagement, networking, and industry events
• Identify and engage key collaborators, including CISO, CIO, CTO, and other senior security and IT leaders
• Lead complex, multi-stakeholder sales cycles from initial engagement through negotiation and close
• Position and articulate the value of InfoSec solutions in the context of cyber workforce readiness and compliance
• Drive deal strategy, including competitive positioning, pricing, and contract negotiations in alignment with company guidelines
• Maintain accurate pipeline management and forecasting, with clear access to deal progression and risk

Mid-Market Account Executive

• Acquire new business within the specified territory through relationship building
• Develop and complete account penetration strategies for net-new accounts and market expansion
• Build and manage a pipeline of high-value opportunities through cold outreach, executive engagement, networking, and industry events
• Identify and engage CISO, CIO, CTO, and other senior security and IT leaders
• Lead complex, multi-stakeholder sales cycles from initial engagement through negotiation and close
• Position and articulate the value of InfoSec solutions for cyber workforce readiness and compliance
• Drive deal strategy, competitive positioning, pricing, and contract negotiations
• Maintain accurate pipeline management and forecasting, including deal progression and risk visibility

Manager

• Recruit, coach, and manage Sales Representatives needed for successful sales campaigns
• Build and maintain territory plans, including identification of top targets/accounts and sales strategies
• Maintain frequent communication with Sales Representatives to grow revenue through territory plan reviews and pipeline oversight
• Ensure team members accurately and consistently maintain CRM records to track adoptions, predict customer needs, and build accurate forecasts
• Travel regularly to mentor and support team members and engage with customers
• Collaborate with the Director, Sales to establish and implement sales territories, quotas, and progress benchmarks
• Monitor key market trends and share insights with the region and leadership

Regional Manager

Sales

• Lead and develop a team of approximately 10 Solutions Specialists responsible for course- and department-level new business
• Conduct regular 1:1s, field coaching, and joint customer engagements
• Build a culture of performance, accountability, collaboration, and continuous improvement
• Guide discipline-aligned, data-driven territory planning and sales execution
• Ensure high-quality pipeline creation and progression through the sales funnel
• Review opportunity strategies and provide feedback on positioning, messaging, and competitive differentiation
• Support high-potential or complex opportunities with coaching and tactical guidance
• Coordinate with Product Consultants for subject-matter-expert engagement and high-stakes presentations
• Reinforce excellence in demo delivery, solution mapping, and value messaging
• Align with Account Directors on departmental wins and institutional strategy
• Collaborate with Customer Success, Product, Marketing, and Technology
• Drive accurate forecasting and pipeline hygiene in Salesforce
• Monitor KPIs, lead weekly sales reviews, and identify coaching and territory optimization opportunities
• Recruit, onboard, and develop Solutions Specialists

Regional Manager, Solution Sales

Customer Success Manager

• Serve as a strategic partner and trusted advisor to Cengage customers within the assigned territory in Mississippi and Tennessee
• Act as the designated point of contact throughout the customer lifecycle
• Build strong, enduring customer relationships
• Achieve and/or exceed revenue targets by retaining and renewing customers
• Develop and implement tailored success plans aligned with customer goals
• Increase product usage through customer success initiatives
• Provide proactive training and guidance based on customer objectives, standard methodologies, and usage data
• Advocate for customers during resolution of high-severity issues
• Conduct regular health checks to assess value realization and identify growth opportunities
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities

Customer Success Consultant

• Develop and manage comprehensive account strategies aligned to customer goals, institutional priorities, and company revenue objectives
• Evaluate customer data, usage trends, and market conditions to identify growth opportunities and risks
• Recommend account-specific engagement approaches, solution mixes, and pricing considerations within established guidelines
• Act as a strategic consultant to customers, translating business challenges into tailored solution recommendations
• Guide customers through solution evaluation and adoption planning, emphasizing long-term value and outcomes
• Build executive-level relationships and support complex decision-making processes
• Collaborate with Marketing, Product, Finance, and Sales Leadership to shape go-to-market strategies and customer solutions
• Provide insights that influence process improvements, sales enablement, and operational effectiveness
• Participate in planning initiatives and pilot programs to support business innovation
• Oversee account planning, opportunity prioritization, and deal governance activities
• Ensure alignment with internal policies, compliance requirements, and revenue standards
• Monitor outcomes and recommend corrective actions or strategic shifts when needed

Account Executive, Core

• Develop and manage comprehensive account strategies aligned to customer goals, institutional priorities, and company revenue objectives
• Evaluate customer data, usage trends, and market conditions to identify growth opportunities and risks
• Recommend account-specific engagement approaches, solution mixes, and pricing considerations
• Act as a strategic consultant to customers and translate business challenges into tailored solution recommendations
• Guide customers through solution evaluation and adoption planning
• Build executive-level relationships and support complex decision-making processes
• Collaborate with Marketing, Product, Finance, and Sales Leadership on go-to-market strategies and customer solutions
• Provide insights influencing process improvements, sales enablement, and operational effectiveness
• Participate in planning initiatives and pilot programs
• Oversee account planning, opportunity prioritization, and deal governance
• Ensure alignment with internal policies, compliance requirements, and revenue standards
• Monitor outcomes and recommend corrective actions or strategic shifts

Account Executive – Core

• Serve as a strategic partner and trusted advisor to Cengage customers within the assigned territory
• Act as the designated point of contact for customers throughout the customer lifecycle
• Retain and renew Cengage customers to achieve or exceed established revenue targets
• Develop and implement tailored success plans aligned with customer goals
• Increase product usage through proactive training and guidance
• Advocate for customers during high-severity issue resolution
• Conduct regular health checks to assess value realization and identify growth opportunities
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities

Accountant

• Manage the entire accounting process for fixed assets, pre-publication costs and capitalized internal-use software
• Ensure accurate and punctual month-end close, reconciliations, depreciation and amortization, and observance of U.S. GAAP
• Prepare Standard Operating Procedures (SOPs) to detail workflows and enable cross-training
• Manage the fixed asset lifecycle across the U.S., Canada, and EMEA, including additions, transfers, disposals, construction-in-progress tracking and capitalization
• Reconcile the fixed asset subledger with the general ledger following GAAP
• Manage capitalization and amortization of pre-publication costs and cloud hosting arrangements
• Partner with collaborators to validate project costs, useful lives and impairment considerations
• Improve balance sheet reconciliations and journal entry documentation to strengthen SOX compliance
• Ensure account reconciliations are timely and accurate, evidence is retained, and controls satisfy audit requirements
• Cross-train team members on accruals, prepaids and lease accounting
• Identify and implement process improvements, automation and standardization across accounting workflows
• Liaise with external auditors, FP&A, Internal Controls leaders and SEC Reporting
• Support quarterly and annual close activities and facilitate resolution of audit inquiries and reporting requirements

Senior Accountant

Learning and Development

• Partner with cross-functional leaders to assess enablement needs and deliver programs aligned to business priorities and sales outcomes
• Build, manage, and continuously improve onboarding, continuous learning, and sales readiness programs
• Develop and deploy enablement content, tools, and resources across live, virtual, and on-demand modalities
• Collaborate with Product Marketing and Sales Leadership to develop and implement sales plays, use-case support, and value-driven messaging
• Build and support frontline and second-line sales manager enablement, including mentoring frameworks, reinforcement guides, and manager-led execution
• Own enablement technologies and platforms to provide scalable, role-specific experiences
• Build and complete enablement programs at scale across geographies, segments, and roles, with measurable impact on sales efficiency, pipeline velocity, win rates, and revenue attainment
• Partner with Revenue Operations and GTM leaders to embed enablement programs into core sales workflows and systems of record
• Leverage enablement platform and CRM data, analytics, and insights to measure program efficiency and optimize return on investment
• Establish feedback loops with sales field and leadership to improve programs based on operational insights, adoption, and win/loss findings

Senior Enablement Manager, Learning & Development

• Engage in sales call activities with prospective customers to explore and present digital and print product solutions
• Meet or exceed annual sales goals
• Create and implement strategic territory and business plans
• Drive new business to foster growth within the territory
• Provide accurate forecasts and sales activity reporting using company sales tools and historical data
• Participate in territory network-building opportunities, including conferences, group presentations, and industry functions
• Perform other duties as needed

Field Sales Consultant, K-12

We believe in the power and joy of learning
At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
 
As a Customer Success Consultant, you will serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory. Your mission is to ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption, and long-term value.
We are open to hiring this position anywhere in the United States, though are targeting certain geographies where we have a substantial market share.
 
What you'll do here:

- Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.

- Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.

- Develop and implement tailored success plans that align with customer goals and increase product usage.

- Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.

- Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.

- Conduct regular health checks to assess value realization and identify opportunities for growth.

- Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills you will need here:

- Proven ability to quickly learn and master new systems and applications.

- Excellent communication and presentation skills.

- Strong analytical skills with the ability to translate data into actionable insights.

- Ability to explain technical concepts in a clear, business-friendly manner.

- Skilled at managing and prioritizing multiple customer needs simultaneously.

Preferred:

- Bachelor’s degree preferred.

- 5+ years of experience in a Sales or Customer Success role.

- Experience in Educational Technology or Higher Education.

- Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).

- Requirement to travel between 20-30% by both air and car

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
 
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.
 
About Cengage 
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation
At Cengage, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. 

In this position,  you will be eligible to participate in the company’s variable Sales incentive compensation program.
$67,000.00 - $87,100.00 USDTarget Variable Compensation:
35,000.00 USD Annual: Individual Targetannually
 
Actual incentive earnings are not guaranteed and may be more or less than the target amount based on achievement of performance goals and the terms of the applicable incentive compensation plan.

• Lead and develop a team of approximately 10 Solutions Specialists responsible for full-cycle course- and department-level new business
• Conduct regular 1:1s, field coaching, and joint customer engagements
• Build a culture of performance, accountability, collaboration, and continuous improvement
• Guide discipline-aligned, data-driven territory planning and sales execution
• Ensure high-quality pipeline creation and progression through the sales funnel
• Review opportunity strategies and provide feedback on positioning, messaging, and competitive differentiation
• Drive accountability for new business, digital adoption, and competitive displacement targets
• Provide coaching and tactical support on high-potential or complex opportunities
• Coordinate with Product Consultants on SME engagement and high-stakes presentations
• Reinforce excellence in demo delivery, solution mapping, and value messaging
• Align with Account Directors on departmental wins and institutional strategy
• Collaborate with Customer Success, Product, Marketing, and Technology
• Drive accurate forecasting and pipeline hygiene in Salesforce
• Monitor KPIs and lead weekly sales reviews and performance checkpoints
• Support messaging consistency, enablement adoption, and process adherence
• Help recruit and onboard Solutions Specialists
• Build a talent pipeline and develop top performers for future leadership or senior specialist roles
• Collaborate with the National Director of Solution Sales on national strategy and local execution

Revenue Operations

• Lead improvements to revenue accounting processes, systems, reporting, and analytics
• Ensure timely and accurate revenue recognition in accordance with ASC 606 and IFRS 15
• Lead SAP Revenue Accounting & Reporting (RAR) initiatives, including integration with BRIM, S/4HANA Finance, and related systems
• Improve and automate revenue close processes to increase efficiency, accuracy, and scalability
• Develop analytics providing insight into period-over-period results and revenue performance
• Build and improve reporting and forecasting tools using SAP S/4HANA, BI platforms, and other data sources
• Partner with IT to prioritize and deliver SAP RAR enhancements and process improvements
• Ensure SAP configurations, integrations, and reporting support accounting, forecasting, and audit requirements
• Lead cross-functional work addressing reporting needs and complex revenue accounting issues
• Oversee reporting and analysis related to standalone selling price (SSP) and other revenue accounting requirements
• Identify opportunities to simplify processes and improve use of data and technology
• Lead and develop the team responsible for revenue reporting and related analysis

Senior Manager, Revenue Reporting, Systems Management

Financial Planning and Analysis

• Conduct ad hoc analyses based on corporate initiatives, including spend, investments, and transformations across the organization
• Build and maintain financial models to support long-term decisions and understand profit and loss impacts
• Develop financial projections for planning and investment decisions, including pro forma M&A activity
• Assist in developing market and competitor intelligence and analyzing business opportunities
• Assist in crafting budgeting and forecasting decks for executive discussions
• Collaborate with FP&A team members and business partners to lead financial planning activities, including budgeting, forecasting, and revenue and expense driver analysis
• Identify efficiency opportunities based on business unit economics
• Identify key insights in performance trends and provide analysis
• Streamline planning and reporting processes through continuous improvement, including AI-enabled tools and procedures
• Support external investor presentations and reporting data requirements

Mid-Market Account Executive

Mid-Market Account Executive

Regional Manager

Regional Manager, Solution Sales

Customer Success Consultant

Account Executive, Core

Account Executive – Core

Customer Success Consultant

Senior Accountant

Senior Enablement Manager, Learning & Development

Field Sales Consultant, K-12

Customer Success Consultant

Regional Manager, Solution Sales

Senior Manager, Revenue Reporting, Systems Management

Manager, Corporate Financial Planning – Analysis