Customer Success Consultant

Cengage Group

. Act as the designated point of contact for customers throughout the customer lifecycle .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $67,000 - $87,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and success strategies, with a strong focus on achieving revenue targets and enhancing product usage through tailored initiatives. Proficient in analyzing customer data to identify growth opportunities and risks while providing effective training and support.

Highest-signal resume keywords

Customer Relationship ManagementData AnalysisCustomer Success StrategiesEducational Technology ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer Success StrategiesRevenue Target AchievementTechnical Concept ExplanationCustomer Needs Management

Soft Skills

Excellent CommunicationPresentation SkillsAnalytical SkillsProactive GuidanceRelationship Building

Tools & Technologies

Learning Management Systems (LMS)

Industry Keywords

Higher EducationCustomer LifecycleSuccess PlansHealth ChecksUpsell Opportunities

About the role

Key responsibilities & impact

Act as the designated point of contact for customers throughout the customer lifecycle
Build strong, enduring customer relationships
Achieve and/or exceed revenue targets by retaining and renewing Cengage customers
Develop and implement tailored success plans aligned with customer goals
Increase product usage through customer success initiatives
Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data
Advocate for customers during the resolution of high-severity issues
Conduct regular health checks to assess value realization and identify growth opportunities
Analyze customer data to uncover risks, renewal challenges, and upsell opportunities

Requirements

What you’ll need

Proven ability to quickly learn and master new systems and applications
Excellent communication and presentation skills
Strong analytical skills with the ability to translate data into actionable insights
Ability to explain technical concepts in a clear, business-friendly manner
Skilled at managing and prioritizing multiple customer needs simultaneously
5+ years of experience in a Sales or Customer Success role
Experience in Educational Technology or Higher Education
Familiarity with the Higher Education landscape, including Learning Management Systems (LMS)
Requirement to travel between 20-30% by both air and car
Bachelor’s degree preferred

Benefits

Comp & perks

Comprehensive Total Rewards package
Variable Sales incentive compensation program
Target variable compensation of $35,000 annually
Reasonable accommodations for qualified individuals with disabilities during the application process