Customer Success Consultant

Cengage Group

. Serve as a strategic partner and trusted advisor to Cengage customers within the assigned territory in Mississippi and Tennessee .

Posted 9/22/2026full-timeUnited StatesMid-LevelSenior💰 $67,000 - $87,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Sales within the Educational Technology sector, focusing on building strong customer relationships, achieving revenue targets, and providing actionable insights through data analysis. Proficient in developing tailored success plans and advocating for customer needs throughout the lifecycle.

Highest-signal resume keywords

Customer Success ManagementSales ExperienceAnalytical SkillsEducational Technology ExpertiseCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer Relationship ManagementRevenue Target AchievementSuccess Plan DevelopmentTechnical Concept Explanation

Soft Skills

Strong CommunicationPresentation SkillsMulti-taskingCustomer Advocacy

Tools & Technologies

Learning Management SystemsCustomer Success Software

Industry Keywords

Higher EducationCustomer LifecycleCustomer RetentionUpsell OpportunitiesHealth Checks

About the role

Key responsibilities & impact

Serve as a strategic partner and trusted advisor to Cengage customers within the assigned territory in Mississippi and Tennessee
Act as the designated point of contact throughout the customer lifecycle
Build strong, enduring customer relationships
Achieve and/or exceed revenue targets by retaining and renewing customers
Develop and implement tailored success plans aligned with customer goals
Increase product usage through customer success initiatives
Provide proactive training and guidance based on customer objectives, standard methodologies, and usage data
Advocate for customers during resolution of high-severity issues
Conduct regular health checks to assess value realization and identify growth opportunities
Analyze customer data to uncover risks, renewal challenges, and upsell opportunities

Requirements

What you’ll need

Proven ability to quickly learn and master new systems and applications
Excellent communication and presentation skills
Strong analytical skills with the ability to translate data into actionable insights
Ability to explain technical concepts in a clear, business-friendly manner
Skilled at managing and prioritizing multiple customer needs simultaneously
Bachelor’s degree preferred
5+ years of experience in a Sales or Customer Success role
Experience in Educational Technology or Higher Education
Familiarity with the Higher Education landscape, including Learning Management Systems (LMS)
Requirement to travel between 20-30% by both air and car

Benefits

Comp & perks

Variable Sales incentive compensation program
Target variable compensation of $35,000 annually (individual target; actual incentive earnings may be more or less)
Comprehensive Total Rewards package
Reasonable accommodations for qualified individuals with disabilities