Customer Success Consultant

Cengage Group

. Act as the designated point of contact for customers throughout the customer lifecycle .

Posted 10/6/2026full-timeRemote • Tennessee • United StatesMid-LevelSenior💰 $67,000 - $88,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management and data analysis to drive customer success and revenue growth. Proficient in developing tailored success plans and providing proactive training aligned with customer objectives in the Educational Technology sector.

Highest-signal resume keywords

Customer Relationship ManagementData AnalysisSales ExperienceEducational Technology ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer Success StrategyRevenue Target AchievementTechnical Concept ExplanationHealth Check Conducting

Soft Skills

Excellent CommunicationPresentation SkillsAnalytical SkillsMulti-tasking AbilityCustomer Advocacy

Tools & Technologies

Learning Management SystemsCustomer Relationship Management Software

Industry Keywords

Higher EducationCustomer LifecycleProactive TrainingSuccess PlansValue Realization

About the role

Key responsibilities & impact

Act as the designated point of contact for customers throughout the customer lifecycle
Build strong, enduring customer relationships
Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers
Develop and implement tailored success plans aligned with customer goals and increased product usage
Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data
Advocate for customers during the resolution of high-severity issues
Conduct regular health checks to assess value realization and identify opportunities for growth
Analyze customer data to uncover risks, renewal challenges, and upsell opportunities

Requirements

What you’ll need

Proven ability to quickly learn and master new systems and applications
Excellent communication and presentation skills
Strong analytical skills with the ability to translate data into actionable insights
Ability to explain technical concepts in a clear, business-friendly manner
Skilled at managing and prioritizing multiple customer needs simultaneously
Bachelor’s degree preferred
5+ years of experience in a Sales or Customer Success role
Experience in Educational Technology or Higher Education
Familiarity with the Higher Education landscape, including Learning Management Systems (LMS)
Requirement to travel between 20-30% by both air and car

Benefits

Comp & perks

Variable Sales incentive compensation program with a $35,000 annual individual target
Comprehensive Total Rewards package
Reasonable accommodations for qualified individuals with disabilities, including during the job application process