Customer Success Consultant

Cengage Group

. Act as the designated point of contact for customers throughout the customer lifecycle .

Posted 10/15/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $67,000 - $87,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and success strategies, with a strong focus on achieving revenue targets and enhancing product usage through tailored training and support. Proficient in analyzing customer data to identify growth opportunities and risks within the Educational Technology sector.

Highest-signal resume keywords

Customer Relationship ManagementData AnalysisSales ExperienceEducational TechnologyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer Success StrategiesRevenue Target AchievementProactive TrainingHealth Checks

Soft Skills

Excellent CommunicationPresentation SkillsAnalytical SkillsPrioritizationProblem-Solving

Tools & Technologies

Learning Management Systems

Industry Keywords

Higher EducationCustomer LifecycleCustomer RetentionUpsell OpportunitiesValue Realization

About the role

Key responsibilities & impact

Act as the designated point of contact for customers throughout the customer lifecycle
Build strong, enduring customer relationships
Achieve and/or exceed revenue targets by retaining and renewing Cengage customers
Develop and implement tailored success plans aligned with customer goals
Increase product usage through proactive training and guidance
Advocate for customers during resolution of high-severity issues
Conduct regular health checks to assess value realization and identify growth opportunities
Analyze customer data to uncover risks, renewal challenges, and upsell opportunities

Requirements

What you’ll need

Proven ability to quickly learn and master new systems and applications
Excellent communication and presentation skills
Strong analytical skills with the ability to translate data into actionable insights
Ability to explain technical concepts in a clear, business-friendly manner
Skilled at managing and prioritizing multiple customer needs simultaneously
Bachelor’s degree preferred
5+ years of experience in a Sales or Customer Success role
Experience in Educational Technology or Higher Education
Familiarity with the Higher Education landscape, including Learning Management Systems (LMS)
Requirement to travel between 20-30% by both air and car

Benefits

Comp & perks

Comprehensive and rewarding Total Rewards package
Variable Sales incentive compensation program
Target variable compensation of 35,000.00 USD annually
Reasonable accommodations for qualified individuals with disabilities