Customer Success Manager

Cennox

. Establish strong relationships with existing clients and serve as their single point of contact .

Posted 9/19/2026full-timeRemote • United StatesMid-LevelSenior💰 $50,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management and organizational skills, with proficiency in Microsoft Office Suite and the ability to effectively handle service-related issues and client communications.

Highest-signal resume keywords

Customer Relationship BuildingMicrosoft Office Suite ProficiencyOrganizational AbilitiesIndustry Knowledge and ExperienceTime and Task Management

ATS Keywords

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Applicant Tracking System Keywords

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Certifications & Qualifications

Employment Eligibility Verification Through E-Verify

Industry Keywords

Business Account ManualsCustomer ContractsService-Related IssuesInvoice DisputesCustomer MeetingsVideo Conference CallsMonthly ReportingCustomer SatisfactionNew Business OpportunitiesBilling Queue

About the role

Key responsibilities & impact

Establish strong relationships with existing clients and serve as their single point of contact
Promote Cennox services to existing clients
Develop and maintain Business Account Manuals (BAMs) for assigned service accounts
Distribute BAMs to field, call center, logistics, and client service personnel
Review customer contracts to understand contractual obligations and expectations
Handle service-related issues, escalations, and invoice disputes in a timely manner
Establish and maintain regular customer meetings and meeting minutes
Conduct video conference calls as requested by customers
Review monthly reporting and recommend improvements to performance, efficiency, and customer satisfaction
Review additional Cennox services to identify new business opportunities
Review the customer billing queue daily
Perform other duties as assigned

Requirements

What you’ll need

Microsoft Office Suite proficiency, including Microsoft Office and other relevant applications
Customer relationship building skills
Organizational abilities, including time and task management and multitasking
Industry knowledge and experience
Professional appearance and backdrop for customer video conference calls
Employment eligibility verification through E-Verify

Benefits

Comp & perks

Equal opportunity employer
E-Verify participation