Cennox

Customer Success Manager

• Establish strong relationships with existing clients and serve as their single point of contact
• Promote Cennox services to existing clients
• Develop and maintain Business Account Manuals (BAMs) for assigned service accounts
• Distribute BAMs to field, call center, logistics, and client service personnel
• Review customer contracts to understand contractual obligations and expectations
• Handle service-related issues, escalations, and invoice disputes in a timely manner
• Establish and maintain regular customer meetings and meeting minutes
• Conduct video conference calls as requested by customers
• Review monthly reporting and recommend improvements to performance, efficiency, and customer satisfaction
• Review additional Cennox services to identify new business opportunities
• Review the customer billing queue daily
• Perform other duties as assigned

Field Engineer

• Perform installation, maintenance, troubleshooting, and repair of specialized equipment and systems at customer locations
• Conduct thorough diagnostics to identify issues and implement effective solutions promptly to minimize equipment downtime
• Communicate clearly with customers to explain technical problems and the steps taken to resolve them
• Maintain accurate records of service calls, parts used, and repairs performed using company software and reporting tools
• Adhere to all safety protocols and company policies while working independently or as part of a team in various field environments
• Travel to diverse customer locations and work independently in the field

Field Service Technician II

• Perform installation, maintenance, troubleshooting, and repair of specialized equipment and systems at customer locations
• Conduct diagnostics to identify issues and implement solutions promptly to minimize equipment downtime
• Communicate technical problems and resolutions clearly to customers
• Maintain accurate records of service calls, parts used, and repairs using company software and reporting tools
• Adhere to safety protocols and company policies while working independently or as part of a team in various field environments
• Travel to diverse customer locations across the United States