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Field Service Engineer, Level III-IV
Centaur Health. Provide on-site evaluation, maintenance, and repair services for Upright CT, Patient Positioning devices, and other products .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in maintaining and troubleshooting complex electro-mechanical systems, particularly in medical devices, while ensuring high levels of customer satisfaction and effective communication. Proficient in service operations and capable of managing administrative tasks efficiently.
Highest-signal resume keywords
Electro-Mechanical Systems MaintenanceMedical Device ExperienceCustomer CommunicationTroubleshooting SkillsMS Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System-Level TroubleshootingInstallationMaintenanceRepair ServicesCalibrationTechnical TrainingElectronicsMechatronicsSoftware EngineeringField Change Orders
Soft Skills
Excellent CommunicationAdaptabilityCollaborationCustomer Satisfaction Focus
Tools & Technologies
MS OfficeSalesforceTest Equipment
Certifications & Qualifications
Valid Driving License
Industry Keywords
Medical DevicesUpright CTPatient PositioningLinear AcceleratorsMRICTService OperationWarranty ManagementService Agreement
About the role
Key responsibilities & impact- Provide on-site evaluation, maintenance, and repair services for Upright CT, Patient Positioning devices, and other products
- Perform advanced, total system-level troubleshooting, installation, maintenance, and service repairs on Leo Cancer Care products
- Interface with key customer contacts regarding equipment issues and ensure customer satisfaction
- Maintain communications with customers to ensure resolution and proper follow-up
- Maintain customer service reports and internal service records
- Properly maintain and calibrate tools and test equipment
- Identify sales opportunities, communicate them to the sales team, and assist in business growth and direction within the geographic area
- Work as a local team member to provide efficient and cost-effective service delivery
- Control Warranty and Service Agreement costs
- Complete administration tasks on time, including Field Change Orders and Planned Maintenance inspection documentation
- Report to the Head of Field Services—Americas
Requirements
What you’ll need- Degree or equivalent in an engineering discipline (Electronics, Mechatronics, Software, etc.) preferred
- Associates degree
- Technical/vocational training
- Military experience with electronics or relevant domain experience
- Strong understanding of a service operation
- Proven experience maintaining complex electro-mechanical systems
- Experience with medical devices such as Linear accelerators, MRI, CT, or similar modalities is an advantage
- Excellent communication skills, both written and spoken
- Excellent trouble-shooting skills and adaptability
- Willingness to work normal and non-normal hours as required to support customers
- Comfortable working collaboratively and autonomously
- Good working knowledge of MS Office applications – Word, Excel, PowerPoint
- Experience with Salesforce is beneficial
- Valid driving license required
- Must reside within 1 hour of a major airport with ability for international connections
- Ability to travel up to 40%
Benefits
Comp & perks- Full-Time (US Benefits Eligible)