Client Success Manager

Centerfield

. Manage a book of business focused on renewals, growth, and long-term success .

Posted 9/24/2026full-timeLos Angeles • California • United StatesJunior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success Management, focusing on client onboarding, engagement, and satisfaction metrics. Proficient in utilizing Salesforce and analytical tools to drive growth and support upsell initiatives.

Highest-signal resume keywords

Client Success ManagementSalesforce ProficiencyAnalytical SkillsCustomer Satisfaction (CSAT)Net Promoter Score (NPS)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client OnboardingAccount ManagementData AnalysisKPI MonitoringDigital Marketing FamiliarityMicrosoft ExcelMicrosoft PowerPointPresentation PreparationProject TrackingUpsell and Cross-Sell Strategies

Soft Skills

Clear CommunicationProblem-Solving MindsetOrganizational SkillsCuriosityTeam Collaboration

Tools & Technologies

SalesforceLookerNotionAI ToolsInternal Platforms

Industry Keywords

Client EngagementCustomer AdvocacyPerformance MetricsFast-Paced EnvironmentPaid Media

About the role

Key responsibilities & impact

Manage a book of business focused on renewals, growth, and long-term success
Support client onboarding, adoption, and ongoing engagement
Maximize customer satisfaction (CSAT) and Net Promoter Scores (NPS)
Learn client goals, programs, and performance metrics
Build knowledge of Centerfield’s solutions, tools, and industry terminology
Identify opportunities to add value and support upsell and cross-sell initiatives
Foster strong client relationships and support advocacy opportunities such as case studies, testimonials, and peer networking
Define, monitor, and report client program KPIs
Attend weekly or bi-weekly client meetings to review objectives, progress, and results
Host internal alignment meetings as needed
Track projects and deliverables and ensure timely execution and compliance with internal controls and procedures
Escalate complex client needs to senior team members
Provide feedback and insights to leadership for product innovation and growth
Use Salesforce, Looker, AI tools, and internal platforms to manage client engagement and records
Prepare presentations and reports highlighting progress, ROI, and growth opportunities

Requirements

What you’ll need

1+ years of Client/Customer Success, account management, or similar experience
Bachelor’s degree in Marketing, Business Administration, Economics, or equivalent experience
Familiarity with digital and affiliate marketing, including paid media, is a plus
Proficiency in Microsoft Office, including Microsoft Excel and PowerPoint
Experience with Salesforce, Notion, Looker, and AI tools such as Claude is nice to have but not required
Analytical skills and ability to translate data into actionable strategies
Ability to learn quickly and break down complex ideas into clear action steps
Ability to manage multiple priorities with organizational skills and attention to detail
Strong problem-solving mindset
Clear written, verbal, and interpersonal communication skills
Curiosity and creativity
Ability to take initiative and work collaboratively
Accountability and positive team attitude
Ability to stay focused in a fast-paced environment
Organized and detail-oriented approach
Integrity, honesty, and fairness
Flexibility to adjust work hours for client meetings across time zones
Local to Los Angeles or willing to relocate, and willing to work in the Playa Vista office three days per week

Benefits

Comp & perks

Semi-annual bonus
Unlimited PTO
Industry-leading medical, dental, and vision plans
Generous parental leave
401(k) company match plan, fully vested on day 1
Outside patio overlooking Playa Vista with cabanas, firepits, and working grills
Award-winning culture and team spirit
Fully stocked kitchens with snacks and drinks
Breakroom with games, couches, workout equipment, and weekly in-office exercise classes
Free onsite gym and locker rooms
Monthly team outings
Career growth and promotion from within