Centerfield

Sales Development Rep

• Qualify inbound and outbound leads through calls, emails, and other channels
• Conduct initial outreach to assess lead interest, fit, and readiness to buy
• Use lead scoring criteria to prioritize and categorize leads
• Maintain accurate and up-to-date records in CRM systems such as Salesforce or HubSpot
• Collaborate with sales and marketing teams to improve lead generation and conversion strategies
• Provide marketing feedback on lead quality and campaign effectiveness
• Meet or exceed daily and weekly activity and conversion metrics
• Work on various company programs as business needs require

Sales Development Representative

Systems Engineer

• Serve as the primary administrator for Centerfield’s People technology ecosystem
• Administer Rippling, Ashby, Fountain, Sana, HireRight, and future People technologies
• Oversee employee lifecycle transactions including hires, onboarding, promotions, transfers, compensation changes, manager changes, organizational changes, leaves of absence, and terminations
• Configure and maintain workflows, approvals, forms, templates, permissions, security roles, and system settings
• Support system implementations, upgrades, testing, troubleshooting, and vendor management
• Maintain accurate, complete, and timely employee data across People systems
• Perform routine audits and resolve data discrepancies
• Establish and maintain data governance standards and documentation
• Ensure compliance with internal controls, security standards, and data privacy requirements
• Develop recurring and ad hoc reports, dashboards, and workforce analytics
• Build reporting for onboarding, performance reviews, talent reviews, compensation planning, learning initiatives, engagement surveys, and other People programs
• Translate business questions into actionable reporting and recommendations
• Partner with IT and Engineering to design, implement, test, and support system integrations
• Support custom solutions via APIs, data mapping, webhooks, file transfers, and integration concepts
• Build and maintain automated workflows to improve efficiency and reduce manual work
• Evaluate AI tools and automation technologies
• Recommend enhancements to modernize the People technology ecosystem and support organizational growth

People Systems Analyst

Customer Success Manager

• Manage a book of business focused on renewals, growth, and long-term success
• Support client onboarding, adoption, and ongoing engagement
• Maximize customer satisfaction (CSAT) and Net Promoter Scores (NPS)
• Learn client goals, programs, and performance metrics
• Build knowledge of Centerfield’s solutions, tools, and industry terminology
• Identify opportunities to add value and support upsell and cross-sell initiatives
• Foster strong client relationships and support advocacy opportunities such as case studies, testimonials, and peer networking
• Define, monitor, and report client program KPIs
• Attend weekly or bi-weekly client meetings to review objectives, progress, and results
• Host internal alignment meetings as needed
• Track projects and deliverables and ensure timely execution and compliance with internal controls and procedures
• Escalate complex client needs to senior team members
• Provide feedback and insights to leadership for product innovation and growth
• Use Salesforce, Looker, AI tools, and internal platforms to manage client engagement and records
• Prepare presentations and reports highlighting progress, ROI, and growth opportunities

Client Success Manager

People Operations

• Serve as a direct HR partner and trusted sounding board for Managers and Sr. Managers across corporate teams
• Coach managers on team communication, performance management, employee development, and early conflict resolution
• Guide leaders through employee concerns and consistent policy application
• Partner with the HR Director on sensitive employee relations matters, documentation, and performance improvement plans
• Act as the primary internal contact for corporate immigration and visa sponsorship processes
• Partner with immigration counsel, foreign national employees, and hiring managers on visa petitions including H-1B, TN, Green Cards, and STEM OPT extensions
• Track visa milestones, petition filings, and compliance documentation such as Public Access Files
• Support Talent Acquisition during peak hiring cycles and critical business pushes
• Support corporate onboarding workflows through new hires' first 90 days
• Respond to employee inquiries about policies, benefits, leaves, and workplace resources
• Partner with Payroll, Benefits, and HRIS on data updates, reporting-line changes, and lifecycle documentation
• Lead and support People initiatives including engagement events, recognition programs, process rollouts, and operational documentation
• Identify HR workflow bottlenecks and propose scalable solutions
• Report directly to the HR Director, Corporate

People Partner

Product Manager

• Define the roadmap for agentic applications strengthening internal and partner capabilities across acquisition channels
• Translate opportunities into requirements and launch new products from concept through adoption
• Partner with engineering, AI/ML, data science, and operations teams
• Balance immediate needs with long-term scalability of agentic systems
• Define KPIs measuring adoption, efficiency gains, and partner enablement
• Build products that automate and enhance consumer interactions
• Launch experiments to validate use cases and drive measurable improvements
• Lead regular syncs and project updates with business stakeholders

Senior Product Manager

Call Center Representative

• Lead people operations across Centerfield’s multi-site U.S. call center network
• Serve as strategic HR partner to Call Center Site Directors, Operations Managers, and supervisors
• Coach managers on feedback, accountability, attendance management, and agent retention
• Translate operational objectives into frontline people strategies
• Lead, mentor, and develop a distributed team of HR Partners
• Establish SOPs and response SLAs across shifts and time zones
• Escalate complex investigations, disciplinary decisions, and involuntary terminations
• Manage end-to-end talent acquisition for U.S. call center hiring
• Lead the Call Center Recruiting team and set sourcing, funnel, and candidate-experience standards
• Drive high-volume recruiting pipelines to meet training dates, headcount quotas, and seasonal ramps
• Track and optimize cost-per-hire, time-to-fill, interview-to-offer, and early show-rate metrics
• Oversee employee relations and investigations involving grievances, policy violations, performance issues, and wage-and-hour disputes
• Maintain compliance with multi-state employment laws
• Partner with Legal and senior HR leadership on high-risk personnel decisions
• Analyze turnover and 30/60/90-day attrition
• Design retention and recognition initiatives for call center environments

HR Director – Call Center Operations

Human Resources

• Serve as the key operational engine of the People team and right hand to the SVP, People Operations
• Own day-to-day HR operations for the Corporate population
• Translate People strategy into daily HR execution
• Act as first escalation point for complex employee relations, manager friction, and organizational risks
• Provide rapid-response guidance, pulse checks, and data-backed workforce insights to the SVP
• Direct, mentor, and develop the HR Partner team
• Oversee Corporate Talent Acquisition operations, including candidate pipelines, recruiter capacity, and offer decisions
• Unblock hiring bottlenecks and assist with critical senior talent searches
• Coach Directors and Sr. Directors on accountability, communication, policy application, and difficult conversations
• Lead employee relations matters, workplace investigations, and disciplinary actions
• Partner with Legal and senior HR leadership on high-risk matters and employment law compliance
• Identify employee-relations trends and address root causes
• Drive headcount tracking and governance with Finance and business leaders
• Evaluate headcount requests and secure approvals before recruiting begins
• Guide team restructures, reporting changes, position realignments, and offboarding
• Partner with Payroll, Benefits, Leave Administration, HRIS, Analytics, and Legal on workforce changes