Application Support Analyst

Centorrino Technologies

. Provide day-to-day support for CT’s internal business applications, troubleshooting and resolving user issues in a timely and practical manner.

Posted 9/22/2026full-timeRemote • AustraliaMid-LevelSenior💰 A$70,000 - A$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supporting and administering a diverse portfolio of SaaS and business applications, with strong troubleshooting skills and a focus on improving system usability. Capable of managing stakeholder needs and delivering practical solutions while maintaining reliable systems and processes.

Highest-signal resume keywords

SaaS Application SupportTroubleshooting SkillsStakeholder ManagementSystem AdministrationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application SupportSystem ConfigurationUser AdministrationWorkflow ChangesData IntegrationTroubleshootingSystem DocumentationProcess GuidesAutomationBusiness Application Support

Soft Skills

Service-FocusedAdaptabilityProactive Problem SolvingCuriosityCommunication

Tools & Technologies

ConnectWiseQuosalEnboarderHubSpotDeskDirectorN-ableQBOBambooHRScalePadZapier

Certifications & Qualifications

Vulnerable People CheckWorking with Children CheckPolice Check

Industry Keywords

Business ApplicationsSaaS PlatformsService Desk EnvironmentInternal SystemsUser Access Issues

About the role

Key responsibilities & impact

Provide day-to-day support for CT’s internal business applications, troubleshooting and resolving user issues in a timely and practical manner.
Investigate application errors, access issues, workflow problems and basic integration queries, escalating where required.
Support and administer a varied portfolio of SaaS and business applications, including ConnectWise, Quosal, Enboarder, HubSpot, DeskDirector, N-able, QBO, BambooHR, ScalePad, SmileBack, Workable, Zapier, Wise-Sync, Lusha, VisualCare and ShiftCare.
Assist with system configuration, user administration, workflow changes and general system housekeeping.
Identify opportunities to simplify processes, improve system usability and reduce recurring support issues.
Maintain accurate system documentation, support notes and process guides to promote consistent use of business applications.
Contribute to system improvement projects, including workflow enhancements, automation and application changes.
Work with internal stakeholders to understand business requirements and translate them into practical system updates and support solutions.
Balance day-to-day support activities with improvement initiatives and changing business priorities.
Assist the Head of Digital and Platforms with prioritising support activities and evolving business system requirements.
Provide a responsive, service-focused experience to internal users and contribute to reliable, well-administered business systems.

Requirements

What you’ll need

Experience supporting business applications, SaaS platforms or internal systems within an application support, systems support or service desk environment.
Strong troubleshooting skills across application issues, user access, data and workflow errors, and basic system integrations.
Comfortable working across a diverse range of business applications and learning new systems quickly.
Experience with platforms such as ConnectWise, Quosal, Enboarder, HubSpot, DeskDirector, N-able, QBO, BambooHR, ScalePad, SmileBack, Workable, Zapier, Wise-Sync, Lusha, VisualCare or ShiftCare would be advantageous.
Ability to work effectively across BAU support, system administration and small improvement projects.
Strong stakeholder management skills, with the ability to understand user needs, clarify issues and deliver practical outcomes.
A strong focus on reliable systems, consistent processes and internal customer service.
Adaptable and comfortable managing competing priorities across different systems and types of work.
Curious, proactive and willing to take initiative when investigating issues and identifying opportunities for improvement.
A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Benefits

Comp & perks

Hybrid working (for majority of our roles) with team anchor days to support collaboration.
Extensive training and development opportunities that enable continual growth as part of your career planning.
Extensive discounts and benefits to maximise your money.
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.