Centorrino Technologies

Security Engineer

• Develop and implement security policies and procedures for project environments aligned with industry standards and government guidelines (PSPF, ISM)
• Monitor, assess, and manage vulnerabilities in systems and applications
• Configure security tools including firewalls, IDS, and anti-malware software in collaboration with IT
• Create and maintain documentation for security protocols, incident response plans, and guidelines
• Stay current with cybersecurity trends and deliver security awareness training
• Lead incident response efforts, including containment, eradication, recovery, and risk communication
• Conduct cyber risk assessments of systems and technologies
• Implement new cybersecurity strategies, tools, and best practices
• Manage and maintain agreed service levels so cyber security operations align with organisational goals

Cyber Security Engineer

Administration

• Provide remote Level 2/3 support for AV and meeting room technologies
• Troubleshoot and resolve issues across Microsoft Teams Rooms, video conferencing, audio, and collaboration platforms
• Monitor AV environments, proactively identify issues, and maintain system performance
• Support end users with meeting setup, live call troubleshooting, and collaboration tools
• Manage incidents, service requests, and escalations while meeting SLA targets
• Coordinate with vendors and onsite technicians to resolve complex issues
• Maintain documentation, knowledge articles, and AV environment standards
• Contribute to service improvements and optimisation of client collaboration experiences

Service Desk Administrator – Audio Visual

Customer Success Manager

• Manage a portfolio of education customers, building trusted relationships with school principals, business managers, ICT leaders and key operational stakeholders.
• Develop an understanding of each school’s strategic priorities, technology roadmap, teaching and learning environment, compliance requirements and evolving technology needs.
• Act as the primary relationship owner, ensuring customers realise value from CT’s services and feel supported across day-to-day operations and longer-term initiatives.
• Drive customer satisfaction, retention and account growth through proactive engagement, regular check-ins and structured success planning.
• Identify opportunities to introduce technology services aligned with school priorities, including cyber security, cloud, modern workplace, infrastructure, networking, device management and digital learning environments.
• Lead business reviews and strategic meetings, translating service performance, technology opportunities and customer needs into practical outcomes.
• Partner with Service Delivery, Sales, Technical Services, Projects and onsite support teams to ensure a seamless customer experience and successful delivery of agreed outcomes.
• Monitor customer health, service trends, risks and feedback, developing action plans to address concerns and strengthen partnerships.
• Support adoption of new technologies and services, helping schools maximise investment, improve staff and student experiences and reduce operational friction.
• Proactively manage renewal readiness, customer risks and growth opportunities while maintaining a customer-first approach.

Customer Success Manager – Education

Support Engineer

• Provide day-to-day support for CT’s internal business applications, troubleshooting and resolving user issues in a timely and practical manner.
• Investigate application errors, access issues, workflow problems and basic integration queries, escalating where required.
• Support and administer a varied portfolio of SaaS and business applications, including ConnectWise, Quosal, Enboarder, HubSpot, DeskDirector, N-able, QBO, BambooHR, ScalePad, SmileBack, Workable, Zapier, Wise-Sync, Lusha, VisualCare and ShiftCare.
• Assist with system configuration, user administration, workflow changes and general system housekeeping.
• Identify opportunities to simplify processes, improve system usability and reduce recurring support issues.
• Maintain accurate system documentation, support notes and process guides to promote consistent use of business applications.
• Contribute to system improvement projects, including workflow enhancements, automation and application changes.
• Work with internal stakeholders to understand business requirements and translate them into practical system updates and support solutions.
• Balance day-to-day support activities with improvement initiatives and changing business priorities.
• Assist the Head of Digital and Platforms with prioritising support activities and evolving business system requirements.
• Provide a responsive, service-focused experience to internal users and contribute to reliable, well-administered business systems.

Application Support Analyst

QA Engineer

• Plan, design and execute manual and automated testing across web and enterprise applications.
• Test Microsoft Dynamics 365, Power Pages, Power Apps and Dataverse solutions and associated business processes.
• Develop and maintain automated UI regression test suites.
• Perform API and integration testing.
• Conduct functional, integration, system, regression and UAT testing.
• Manage defects, test results and reporting throughout the testing lifecycle.
• Integrate automated tests into Azure DevOps CI/CD pipelines.
• Work closely with developers, business stakeholders and multidisciplinary project teams.
• Adapt to changing projects, technologies and testing requirements.

Test Analyst

Cloud Engineer

• Design and deliver secure, scalable and reliable cloud solutions across Microsoft Azure and Microsoft 365
• Develop enterprise and application-level architectures aligned to business requirements, target architectures and government standards
• Provide technical leadership across cloud projects from solution design through implementation and delivery
• Translate stakeholder and user requirements into practical technical solutions
• Assess impacts across existing environments
• Drive cloud automation, Infrastructure as Code, CI/CD and continuous improvement practices
• Ensure alignment with security, identity, networking, architecture and Digital Service Standard requirements
• Collaborate with Enterprise Architecture, developers, business analysts, testers, scrum masters and business stakeholders
• Mentor and provide technical guidance to team members

Senior Cloud Architect

Analyst

• Conduct security risk assessments across ICT systems and applications
• Assess Azure Cloud, legacy ICT, AI technologies and complex systems from a cyber security perspective
• Develop and review security documentation, including System Security Plans (SSPs) and SSP Annexes
• Provide security guidance on application and system designs in line with the PSPF, ISM and Essential Eight
• Identify security risks, provide recommendations and strengthen the organisation’s security posture
• Communicate cyber risks and solutions to technical and non-technical stakeholders
• Prepare and present security advice and briefings to senior and executive-level audiences
• Collaborate with cross-functional teams to implement secure solutions and maintain compliance with Australian Government security standards

Lead Cyber Analyst

Platform Engineer

• Design, develop and maintain solutions using Microsoft Dynamics 365, Dataverse and Power Platform, including Power Pages.
• Build modern front-end applications using JavaScript/TypeScript, HTML, CSS and Vue.js.
• Develop full-stack solutions using C#, .NET, REST APIs, JSON and SQL.
• Integrate front-end applications with backend services and APIs.
• Develop and integrate solutions using Azure Functions, API Management, Logic Apps and Power Automate.
• Work within established application architectures, development patterns and reusable components.
• Manage source control and contribute to Azure DevOps and CI/CD pipelines.
• Collaborate with multidisciplinary teams to deliver high-quality technical solutions.
• Analyse complex technical problems and provide practical, scalable solutions.
• Provide technical leadership and contribute to development standards and best practices.
• Take ownership of complex solutions, contribute to technical direction, and work closely with business and delivery teams on digital transformation initiatives.