Customer Success Manager – Education

Centorrino Technologies

. Manage a portfolio of education customers, building trusted relationships with school principals, business managers, ICT leaders and key operational stakeholders.

Posted 9/22/2026full-timeSydney • AustraliaMid-LevelSenior💰 A$110,000 - A$140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within the education sector, focusing on building trusted relationships and aligning technology solutions with school priorities. Proficient in managing customer health, driving satisfaction, and supporting the adoption of technology services to enhance educational outcomes.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementManaged IT ServicesCyber SecurityCloud Infrastructure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technology Roadmap DevelopmentService DeliveryDevice ManagementNetwork ReliabilityData Protection

Soft Skills

Relationship BuildingStakeholder ManagementCommunicationOrganizational SkillsProactive Problem Solving

Tools & Technologies

MicrosoftCiscoHPEArubaFortinet

Certifications & Qualifications

Vulnerable People / Working with Children CheckPolice Check

Industry Keywords

Education TechnologyCustomer SatisfactionOperational PrioritiesCompliance RequirementsDigital Learning Environments

Tech Stack

Tools & technologies

CloudCyber SecurityVMware

About the role

Key responsibilities & impact

Manage a portfolio of education customers, building trusted relationships with school principals, business managers, ICT leaders and key operational stakeholders.
Develop an understanding of each school’s strategic priorities, technology roadmap, teaching and learning environment, compliance requirements and evolving technology needs.
Act as the primary relationship owner, ensuring customers realise value from CT’s services and feel supported across day-to-day operations and longer-term initiatives.
Drive customer satisfaction, retention and account growth through proactive engagement, regular check-ins and structured success planning.
Identify opportunities to introduce technology services aligned with school priorities, including cyber security, cloud, modern workplace, infrastructure, networking, device management and digital learning environments.
Lead business reviews and strategic meetings, translating service performance, technology opportunities and customer needs into practical outcomes.
Partner with Service Delivery, Sales, Technical Services, Projects and onsite support teams to ensure a seamless customer experience and successful delivery of agreed outcomes.
Monitor customer health, service trends, risks and feedback, developing action plans to address concerns and strengthen partnerships.
Support adoption of new technologies and services, helping schools maximise investment, improve staff and student experiences and reduce operational friction.
Proactively manage renewal readiness, customer risks and growth opportunities while maintaining a customer-first approach.

Requirements

What you’ll need

Experience in Customer Success, Account Management, Service Delivery or a similar client-facing role, ideally within education, schools or a complex technology services environment.
Understanding of managed IT services, cloud, infrastructure, networking, cyber security, modern workplace, device management and technology support models.
Understanding of the technology needs of schools, including classroom technology, staff and student devices, identity and access, network reliability, data protection and cyber safety.
Exposure to technology vendors such as Microsoft, Cisco, HPE, Aruba, Fortinet, Palo Alto Networks, VMware or similar would be advantageous.
Strong commercial awareness, with the ability to align technology solutions to school goals, budgets, compliance requirements and operational priorities.
Ability to identify customer risks, retention opportunities, service improvements and opportunities for account growth.
Proven ability to build trusted relationships and influence stakeholders at all levels, from technical teams through to school executives and leadership teams.
Strong communication, presentation, facilitation and stakeholder management skills, with the ability to translate technical information into clear and practical advice.
Highly organised, proactive and solutions-focused, with the ability to manage multiple customers, priorities and internal stakeholders while maintaining strong follow-through.
A genuine customer-first approach, with a focus on delivering measurable value, building long-term partnerships and supporting positive outcomes for schools.
A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Benefits

Comp & perks

Hybrid working (for majority of our roles) with team anchor days to support collaboration.
Extensive training and development opportunities that enable continual growth as part of your career planning.
Extensive discounts and benefits to maximise your money.
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
Diversity, inclusivity, variety and diverse backgrounds valued.