Service Desk Administrator – Audio Visual

Centorrino Technologies

. Provide remote Level 2/3 support for AV and meeting room technologies .

Posted 10/2/2026full-timeMelbourne • AustraliaMid-LevelSenior💰 A$65,000 - A$85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Level 2/3 support for AV and meeting room technologies, with a strong focus on troubleshooting and optimizing collaboration tools such as Microsoft Teams Rooms, Zoom, and Webex. Proficient in managing incidents and service requests while maintaining high standards of documentation and service excellence.

Highest-signal resume keywords

AV SupportMicrosoft Teams RoomsTroubleshooting SkillsCollaboration ToolsCustomer-First Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AV Signal FlowNetworking FundamentalsVideo ConferencingUnified CommunicationsIncident ManagementService Request ManagementProblem SolvingDocumentationService ImprovementPerformance Monitoring

Soft Skills

Communication SkillsStakeholder ManagementProactive ApproachPrioritizationAdaptability

Tools & Technologies

Microsoft 365ZoomWebexAudio TechnologiesVideo TechnologiesCollaboration Platforms

Certifications & Qualifications

Vulnerable People CheckWorking with Children CheckPolice Check

Industry Keywords

Enterprise AVMeeting Room TechnologiesCollaboration ExperiencesService Level Agreement (SLA)Vendor Coordination

About the role

Key responsibilities & impact

Provide remote Level 2/3 support for AV and meeting room technologies
Troubleshoot and resolve issues across Microsoft Teams Rooms, video conferencing, audio, and collaboration platforms
Monitor AV environments, proactively identify issues, and maintain system performance
Support end users with meeting setup, live call troubleshooting, and collaboration tools
Manage incidents, service requests, and escalations while meeting SLA targets
Coordinate with vendors and onsite technicians to resolve complex issues
Maintain documentation, knowledge articles, and AV environment standards
Contribute to service improvements and optimisation of client collaboration experiences

Requirements

What you’ll need

Experience supporting enterprise AV, video conferencing, or Unified Communications environments
Strong knowledge of Microsoft Teams Rooms and modern meeting room technologies
Proven troubleshooting skills across audio, video, conferencing, and collaboration platforms
Understanding of AV signal flow, networking fundamentals, and common AV vendors
Experience supporting Teams, Zoom, Webex, and Microsoft 365 collaboration tools
A customer-first mindset with strong communication and stakeholder management skills
Ability to prioritise, solve problems, and work effectively in a fast-paced environment
A proactive approach to continuous improvement, documentation, and service excellence
A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required

Benefits

Comp & perks

Hybrid working (for majority of our roles) with team anchor days to support collaboration
Extensive training and development opportunities that enable continual growth as part of your career planning
Extensive discounts and benefits to maximise your money
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture