Service Desk Analyst – File & Print

Centorrino Technologies

. Provide support and operational ownership of File & Print services across the environment.

Posted 11/12/2026full-timeRemote • AustraliaMid-LevelSenior💰 A$60,000 - A$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing File & Print services, including installation, configuration, and troubleshooting of printers and file servers. Proficient in handling NTFS permissions, SharePoint access, and utilizing print management platforms like PaperCut.

Highest-signal resume keywords

File & Print Services ManagementWindows 10/11 and Windows ServerPrint Management PlatformsNTFS Permissions and Access ControlCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Printer Installation and ConfigurationPrint Driver ManagementFile-Level Restores and RecoveryTroubleshooting Connectivity IssuesCloud-Based File Access TroubleshootingTicketing Systems ExperienceScan-to-Email Workflow ManagementMajor Incident TriageDocumentation and Knowledge Article MaintenanceOperational Ownership

Soft Skills

Calm Communication Under PressureCollaborative MindsetAbility to Prioritize WorkEffective Escalation ManagementProcess Improvement Willingness

Tools & Technologies

PaperCutWindows Print ServerM365 ServicesAudio Visual ServicesSharePoint

Certifications & Qualifications

Vulnerable People / Working with Children CheckPolice Check

Industry Keywords

Service DeskTechnical SupportFile ServicesSecurity GroupsAccess Control

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide support and operational ownership of File & Print services across the environment.
Install, deploy, and configure printers and queues.
Manage and remediate print drivers.
Support PaperCut and print management platforms.
Manage scanner service accounts and scan-to-email workflows.
Triage hardware faults and escalate to vendors.
Manage file servers and shared drives.
Perform file-level restores and recovery.
Troubleshoot NTFS permissions and access issues.
Align local and network storage usage.
Troubleshoot cloud-based file access issues, including SharePoint file and folder-level permissions.
Act as an escalation point for Phone Team, DSOs, and Embedded team members on File & Print issues.
Participate in major incident triage, including file server or storage-related outages.
Maintain and improve File & Print documentation and knowledge articles.
Support related M365 and Audio Visual services where they intersect with File & Print.

Requirements

What you’ll need

Experience in a Level 1/2 Service Desk or Technical Support role.
Strong working knowledge of Windows 10/11 and Windows Server environments.
Hands-on experience with print services and print management platforms (e.g. Windows Print Server, PaperCut or similar).
Solid understanding of file services, including NTFS permissions, security groups, and access control.
Experience supporting SharePoint file access and permissions.
Ability to troubleshoot and explain printer, queue, driver, and connectivity issues confidently.
Experience working with ticketing systems and documenting technical outcomes clearly.
Strong customer service skills and calm communication under pressure.
Ability to prioritise work, manage escalations, and operate effectively during incidents.
A collaborative mindset and willingness to improve processes and documentation.
A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

Benefits

Comp & perks

Extensive training and development opportunities that enable continual growth as part of your career planning.
Extensive discounts and benefits to maximise your money.
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
Diversity and inclusion-focused workplace culture.