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Patient Services Representative
Central Health. Serve as the initial point of contact for new and established CommUnityCare patients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling and administrative support within a healthcare environment, utilizing the Epic EPM/EMR system and Microsoft Office tools to enhance patient experience and operational efficiency.
Highest-signal resume keywords
Patient SchedulingEpic EPM/EMR SystemsCustomer Service SkillsBilingual English/SpanishData Entry
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SchedulingData EntryTyping 45 WPMBilling ExperienceAdministrative Assistant Experience
Soft Skills
Strong Customer ServiceMultitaskingProblem Resolution
Tools & Technologies
Epic Electronic Practice ManagementMicrosoft OfficeOutlookWordExcel
Industry Keywords
Patient Experience MetricsConfidentiality of Health InformationCall-Center ExperienceHealthcare AdministrationPatient-Centered Care
About the role
Key responsibilities & impact- Serve as the initial point of contact for new and established CommUnityCare patients
- Schedule, reschedule, cancel, and confirm physician appointments
- Use multiline phone systems and perform data entry in the EPIC Electronic Practice Management system
- Interview patients or representatives to match them with a CommUnityCare clinic and primary care provider
- Gather patient demographic and insurance information
- Identify and prioritize urgent scheduling needs
- Resolve patient inquiries and facilitate financial screening services
- Maintain confidentiality of personal health information
- Meet or exceed patient experience metrics
- Follow standardized scheduling practices and telephone scripts
- Collaborate with departments and divisions to provide patient-centered care
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent
- 1 year previous experience in a medical or call-center setting required
- Ability to type at least 45 wpm
- Previous scheduling, registration, billing, or administrative assistant experience
- Knowledge of appointment scheduling
- Ability to implement defined scheduling protocols
- Strong customer service skills, including the ability to resolve patient complaints or refer them appropriately to the manager
- Working knowledge of the Epic EPM/EMR systems
- Working knowledge of Microsoft Office tools, including Outlook, Word, and Excel
- Ability to multitask in a fast-paced environment
- Bilingual English/Spanish strongly preferred
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Central Health Website LinkedIn All Job Openings 501 - 1000 employees Founded 2004 🏥 Healthcare 🏛️ Government ⚕️ Healthcare Insurance Healthcare
- Government
- Healthcare Insurance Central Health is the Travis County Hospital District — a public hospital district and local health authority that coordinates and funds health care services and coverage for residents of Travis County, Texas. It oversees clinical services and community health programs, partners with providers (e. g. , CommUnityCare health centers), administers coverage programs such as the Medical Assistance Program (MAP), provides information about health insurance and marketplace options, and supports health & wellness, patient records, and population health initiatives. Central Health is governed by a Board of Managers and publishes strategic plans, budgets, and reports to the community. Patient Services Representative 🔥 40 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior ✨ Representative 🚫👨🎓 No degree required 👻 Ghost score 12% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Serve as the initial point of contact for new and established CommUnityCare patients
- Schedule, reschedule, cancel, and confirm physician appointments
- Use multiline phone systems and perform data entry in the EPIC Electronic Practice Management system
- Interview patients or representatives to match them with a CommUnityCare clinic and primary care provider
- Gather patient demographic and insurance information
- Identify and prioritize urgent scheduling needs
- Resolve patient inquiries and facilitate financial screening services
- Maintain confidentiality of personal health information
- Meet or exceed patient experience metrics
- Follow standardized scheduling practices and telephone scripts
- Collaborate with departments and divisions to provide patient-centered care
- Perform other duties as assigned 🎯 Requirements
- High school diploma or equivalent
- 1 year previous experience in a medical or call-center setting required
- Ability to type at least 45 wpm
- Previous scheduling, registration, billing, or administrative assistant experience
- Knowledge of appointment scheduling
- Ability to implement defined scheduling protocols
- Strong customer service skills, including the ability to resolve patient complaints or refer them appropriately to the manager
- Working knowledge of the Epic EPM/EMR systems
- Working knowledge of Microsoft Office tools, including Outlook, Word, and Excel
- Ability to multitask in a fast-paced environment
- Bilingual English/Spanish strongly preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Territory Route Representative 🔥 4 hours ago CHEP 10,000+ employees 🚘 Automotive 🍽️ Food & Beverage 📣 Marketing Website LinkedIn All Job Openings Territory representative recovering CHEP pallets for CHEP’s sustainable share-and-reuse supply-chain network. Building distributor and recycler relationships across the assigned Illinois territory. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Representative 🦅 H1B Visa Sponsor Brewery Representative 🕒 Yesterday The Boston Beer Company 1001 - 5000 🍽️ Food & Beverage 🛒 Retail Website LinkedIn All Job Openings Brewery Representative selling Boston Beer Company products to Baltimore-area retail accounts. Building displays, growing distribution, and partnering with distributors in a field-based territory. 🇺🇸 United States – Remote 💵 $48k - $67.3k / year ⏰ Full Time 🟢 Junior ✨ Representative 🚫👨🎓 No degree required Service Representative 🕒 Yesterday Blue Cross Blue Shield of Massachusetts 1001 - 5000 🛡️ Insurance ⚕️ Healthcare Insurance 🏥 Healthcare Website LinkedIn All Job Openings Provider service representative resolving healthcare claims and benefits inquiries for Blue Cross Blue Shield of Massachusetts. Supporting providers through calls, written responses, and structured training. 🇺🇸 United States – Remote 💵 $20 / hour ⏰ Full Time 🟢 Junior ✨ Representative 🚫👨🎓 No degree required Intake Community Supports Representative 🕒 Yesterday Mom's Meals | A Purfoods Company 501 - 1000 🏥 Healthcare 📦 Logistics 💼 Consulting Website LinkedIn All Job Openings Remote customer support representative processing meal orders for Mom’s Meals, a home-delivered meal service. Handling calls, order entry, benefits questions, and client documentation. 🇺🇸 United States – Remote 💵 $17 / hour ⏰ Full Time 🟢 Junior ✨ Representative 🚫👨🎓 No degree required Core Accounts Representative 🕒 4 days ago Inductive Automation 201 - 500 ☁️ SaaS 🏭 Manufacturing 🤝 B2B Website LinkedIn All Job Openings Core Accounts Representative expanding Inductive Automation’s Ignition industrial automation platform through partner growth, account management, enablement, and strategic revenue development. 🇺🇸 United States – Remote 💵 $80k - $95k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Representative 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs