Central Health

Data Specialist

• Ensure the accuracy, completeness, and integrity of patient health information within the Epic Electronic Medical Record (EMR) system
• Identify, analyze, and resolve data discrepancies, including duplicate medical records, patient overlays, demographic inconsistencies, and erroneous documentation
• Resolve and merge duplicate medical records
• Verify and resolve patient overlays
• Maintain and manage Epic work queues related to data integrity issues
• Add appropriate chart flags or comments to maintain medical record integrity
• Collaborate with Patient Access, Registration, Clinical Staff, and other teams to correct errors and prevent future issues
• Meet productivity standards
• Ensure duties comply with HIPAA, The Joint Commission, CommUnityCare standards, and applicable policies and procedures
• Use Epic reporting tools and dashboards to monitor trends, identify root causes, and recommend process improvements
• Provide customer service and establish professional relationships throughout the organization
• Maintain confidentiality of sensitive information and current knowledge of confidentiality and privacy laws
• Develop and maintain relationships with clinical managers, clinical support staff, providers, business office staff, and other partners
• Perform other duties as assigned

HIM Data Integrity Specialist

Representative

• Serve as the initial point of contact for new and established CommUnityCare patients
• Schedule, reschedule, cancel, and confirm physician appointments
• Use multiline phone systems and perform data entry in the EPIC Electronic Practice Management system
• Interview patients or representatives to match them with a CommUnityCare clinic and primary care provider
• Gather patient demographic and insurance information
• Identify and prioritize urgent scheduling needs
• Resolve patient inquiries and facilitate financial screening services
• Maintain confidentiality of personal health information
• Meet or exceed patient experience metrics
• Follow standardized scheduling practices and telephone scripts
• Collaborate with departments and divisions to provide patient-centered care
• Perform other duties as assigned

Patient Services Representative

• Serve as the initial point of contact for new and established CommUnityCare patients
• Schedule, reschedule, cancel, and confirm physician patient appointments
• Use multiline phones and enter data into the EPIC Electronic Practice Management system
• Interview patients or representatives to match them with an appropriate clinic and primary care provider
• Gather patient demographic and insurance information
• Identify and prioritize urgent scheduling needs
• Resolve patient inquiries and facilitate financial screening services
• Maintain patient confidentiality and ensure a positive patient experience
• Meet or exceed patient experience metrics
• Follow scheduling guidelines, protocols, telephone scripts, Code of Conduct, and Core Values
• Collaborate with clinic staff, departments, divisions, patients, families, and community providers
• Perform other duties as assigned

• Serve as the initial point of contact for new and established patients
• Schedule, reschedule, cancel, and confirm physician appointments
• Use a multiline phone and perform data entry in the Epic EPM system
• Interview patients or representatives to match them with an appropriate clinic and primary care provider
• Gather patient demographic and insurance information
• Identify and prioritize urgent scheduling needs
• Resolve patient inquiries and facilitate financial screening services
• Relay messages to clinic staff and serve as a point of contact for community providers
• Maintain patient confidentiality and meet patient experience metrics
• Follow standardized scheduling practices, telephone scripts, protocols, and the CommUnityCare Code of Conduct
• Collaborate with departments and divisions to provide patient-centered care
• Perform other duties as assigned

• Serve as the initial point of contact for new and established CommUnityCare patients
• Schedule, reschedule, cancel, and confirm physician patient appointments
• Use a multiline phone and perform data entry in the EPIC Electronic Practice Management (EPM) system
• Interview new patients or representatives to match them with a CommUnityCare clinic and primary care provider
• Gather patient demographic and insurance information
• Identify and prioritize urgent scheduling needs with the appropriate clinic
• Resolve patient inquiries as directed
• Facilitate financial screening services
• Maintain patient confidentiality and meet patient experience metrics
• Collaborate with departments and divisions to provide patient-centered care
• Perform other duties as assigned