Patient Intake Specialist

Central Oregon Pediatric Associates | COPA

. Deliver exceptional customer service by phone and create a welcoming patient experience .

Posted 11/7/2026full-timeBend • Oregon • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering exceptional customer service and managing patient interactions while ensuring compliance with HIPAA regulations. Proficient in using EMR systems and Microsoft Office Suite to maintain accurate patient records and facilitate effective communication across departments.

Highest-signal resume keywords

Customer Service ExperienceEpic EMR ExperienceBilingual in Spanish and EnglishHIPAA ComplianceMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment SchedulingData Integrity AuditingProblem-Solving SkillsComputer Keyboard Proficiency

Soft Skills

Verbal CommunicationFlexibilityAbility to Work Under PressureAttention to Detail

Tools & Technologies

EMR SystemsPatient PortalMicrosoft Office Suite

Industry Keywords

HIPAA RegulationsClinical SettingPatient ExperienceOperational Workflow

About the role

Key responsibilities & impact

Deliver exceptional customer service by phone and create a welcoming patient experience
Accurately gather and verify patient registration information
Schedule same-day and future appointments
Verify insurance coverage and communicate appointment and financial details to patients and families
Maintain accurate patient records in the EMR
Audit accounts for data integrity and ensure compliance with HIPAA and medical records regulations
Coordinate communication across clinical and administrative departments
Efficiently route calls, create encounters, and support daily operational workflow
Resolve scheduling conflicts
Assist families with Patient Portal access
Use problem-solving skills to support patient care and provider efficiency

Requirements

What you’ll need

High School diploma or equivalent required
Three years of customer service experience required; clerical experience in clinical setting preferred
Intermediate and advanced phone, verbal and computer skills
Ability to work well under pressure with minimal supervision
Flexibility and willingness to handle a variety of tasks
Ability to handle the changing needs of the department and organization
Must be flexible and willing to work during evenings, weekdays and weekends as needed for coverage
Epic EMR experience preferred
Proficient with Microsoft Office Suite
Bilingual in Spanish and English a plus
Ability to use a clear and audible speaking voice and hear normal speech levels
Ability to sit or stand for long periods
Ability to perform frequent repetitive computer keyboard use, reaching, and walking
Ability to occasionally lift or move up to 30 pounds and rarely up to 50 pounds
Required vision abilities including close, distance, color, peripheral vision, and depth perception
Must be able to wear appropriate personal protective equipment (PPE) as required
Must maintain a consistent and reliable home internet connection with at least 100 Mbps download and 10 Mbps upload
Must maintain a professional, confidential, and quiet work environment to ensure patient privacy

Benefits

Comp & perks

401k and Profit sharing
HSA, HRA and FSA Enrollment
Medical, Life, Vision and Dental Insurance
Supplemental insurance Options
Pediatric Care Benefits
Employee Assistance Program (EAP)
Working with Amazing Kids
$5.00 per hour shift differential for all hours worked on Sundays