Director, Account Management

CentralReach

. Lead a team of Account Managers responsible for renewal and expansion revenue across an assigned ABA provider customer portfolio .

Posted 11/3/2026full-timeUnited StatesLead💰 $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading account management teams, driving revenue retention, and managing high-value SaaS portfolios. Proficient in consultative selling, forecasting, and talent development to achieve organizational goals.

Highest-signal resume keywords

SaaS Revenue ExperienceAccount Management LeadershipRevenue Forecasting DisciplineCoaching And Talent DevelopmentSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Revenue RetentionChurn Risk MitigationCross-Sell StrategyPipeline ManagementQuota AttainmentOpportunity DocumentationRisk ClassificationAccount PlanningGross Retention MonitoringTime-To-Close Analysis

Soft Skills

Consultative SellingTeam LeadershipAccountabilityCommunicationCustomer Engagement

Tools & Technologies

SalesforceRevenue Enablement Tools

Industry Keywords

Renewal RevenueExpansion RevenueCustomer SuccessQBR CadenceCross-Product Adoption

About the role

Key responsibilities & impact

Lead a team of Account Managers responsible for renewal and expansion revenue across an assigned ABA provider customer portfolio
Own renewal and expansion performance and drive Net Revenue Retention targets
Identify and mitigate churn risk
Inspect and support expansion deal strategy and pricing
Oversee renewal pipeline hygiene and 120+ day visibility
Lead and develop 8–10 Account Managers
Conduct structured weekly 1:1s focused on renewal risk, cross-sell pipeline, and account planning
Elevate consultative selling capabilities and drive accountability for quota attainment and forecasting standards
Maintain renewal and cross-sell forecasts, CRM discipline, and opportunity documentation
Conduct monthly portfolio risk reviews and monitor gross retention, cross-sell conversion, time-to-close, and risk classification accuracy
Oversee account planning for high-value providers and support executive-level customer engagements
Ensure structured QBR cadence across top accounts and promote cross-product adoption and value realization
Partner with Customer Success, coordinate with Sales, provide customer feedback to Product, and escalate systemic risks to Head of Account Management

Requirements

What you’ll need

7–10+ years of SaaS revenue experience
3–5+ years leading account management, renewals, or post-sale teams
Experience managing $50M+ recurring revenue portfolios
Strong forecasting discipline and revenue inspection experience
Demonstrated coaching and talent development capability
Proficiency with Salesforce and revenue enablement tools

Benefits

Comp & perks

Competitive compensation
Comprehensive health benefits
Generous PTO
401(k) matching
Paid parental leave for full-time employees
Hybrid work schedules
Career development support
Wellness programs
Opportunities to give back through CR Cares™ community engagement initiative