Customer Success Consultant

Centric Software

. Own and develop a portfolio of 5–10 customers, building strategic relationships and long-term roadmaps .

Posted 10/20/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and solution design within a SaaS environment, leveraging strong analytical skills to optimize processes and enhance customer satisfaction. Proficient in collaborating with cross-functional teams to deliver tailored solutions and drive business success.

Highest-signal resume keywords

Customer Relationship ManagementRetail Merchandising ExperienceAnalytical SkillsSaaS Environment FamiliarityBusiness-Fluent English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Solution DesignBusiness Blueprint CreationProcess Gap AnalysisMarkdown AnalysisInventory Optimization

Soft Skills

Strong Communication SkillsInitiativeCuriosityCollaborationConfidence

Tools & Technologies

Microsoft Office ApplicationsBusiness Intelligence Tools

Industry Keywords

FashionLifestyleConsultingCustomer SuccessNet Promoter Score

About the role

Key responsibilities & impact

Own and develop a portfolio of 5–10 customers, building strategic relationships and long-term roadmaps
Act as the business subject matter expert during onboarding and help customers adopt the platform effectively
Collaborate with solution architects, data science and engineering teams, and project managers to define customer-specific solutions and configurations
Create and maintain detailed business blueprints mapping customer structures, processes and requirements to the solution
Identify process gaps and opportunities and recommend configuration changes or improvements
Analyse markdown and inventory optimisation results and manage customer acceptance of AI recommendations
Lead quarterly business reviews, user training, change requests and upgrades
Meet customers remotely and on site as needed
Partner with Customer Support to maintain operational satisfaction and gather Net Promoter Score feedback
Manage, communicate and document configurations, incidents, feature requests and change requests
Provide feedback to Product teams and improve customer success, project, service and requirements management processes
Work with account managers and pre-sales colleagues on upsell and cross-sell opportunities
Track customer-specific time and effort accurately

Requirements

What you’ll need

A degree in business administration, management, merchandising or a related technical field
Experience in retail merchandising and consulting, preferably within fashion and lifestyle
Strong analytical and logical reasoning skills
Ability to translate customer processes into solution designs and roadmaps
Strong communication skills and confidence working with customers and stakeholders at all levels
Comfort working in a SaaS environment
Familiarity with Microsoft Office applications and business intelligence tools
Business-fluent English
Initiative, curiosity and willingness to learn and take ownership of challenges
Ability to collaborate in a dynamic, diverse and multinational team
Willingness to travel occasionally
Additional languages are an advantage

Benefits

Comp & perks

Bonus eligibility
Medical coverage
Dental coverage
Vision coverage
Paid time off
Comprehensive benefits package