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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting metering work, including electric meter inspection and removal, while providing empathetic customer service and effectively communicating payment options. Possesses a strong understanding of the energy industry and the ability to assess customer vulnerabilities and welfare needs.
Highest-signal resume keywords
Metering WorkEnergy Industry KnowledgeCustomer ServiceEffective CommunicationFull UK Driving Licence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electric Meter InspectionMeter RemovalConsumption AssessmentTheft IdentificationData Collection
Soft Skills
EmpathyListening SkillsQuestioning SkillsNegotiationDe-escalation
Industry Keywords
Supply Licence ConditionsSafety PoliciesEnvironmental PoliciesCustomer Vulnerability AssessmentPost-Visit Strategy
About the role
Key responsibilities & impact- Visit customer premises to dynamically assess situations and needs based on evidence and lead generation
- Identify and make safe immediate welfare and safety concerns, including metering issues
- Conduct metering work, including inspection and removal of electric meters when required and appropriately trained
- Complete consumption assessments in theft cases, update billing with accurate readings, and inform customers of outstanding balances
- Assess customer circumstances and welfare, determine appropriate actions, and resolve and make safe each situation
- Present payment options and support customers in choosing an appropriate option
- Identify customer vulnerabilities and ensure appropriate support packages are provided
- Collect customer data to ensure customers follow the correct post-visit strategy
- Present findings to customers professionally and assuredly
- Deliver empathetic customer service while upholding the British Gas brand image
- Negotiate outcomes and communicate processes to customers
- Manage first-line complaints and escalate when appropriate
- Promote safety and environmental policies and ensure procedures are understood and followed
- Adopt a safety-first approach and maintain high reporting standards
- Recognise and de-escalate challenging scenarios using provided training and resources
- Assess customer vulnerability and ability to pay across customer treatments and journeys
- Ensure suitability for PPM in accordance with S&RP guidance to minimise self-rationing or loss of supply
Requirements
What you’ll need- Understanding and experience of the energy industry from a technical and commercial perspective
- Understanding of supply licence conditions relevant to theft of energy
- Ability to identify theft of gas and abstraction of electricity situations
- Ability to communicate effectively at differing levels
- Ability to display empathy and understand customers’ circumstances
- Ability to fact-find and present all solutions to customers
- Essential listening skills
- Essential questioning skills
- Full UK Driving Licence required
- Ability to conduct metering work, including electric meter inspection and removal, when appropriately trained
Benefits
Comp & perks- Quarterly bonus of up to 16% of salary
- Company car or car allowance
- Flexible total rewards designed to support employees and their families financially, physically, and emotionally
- Opportunities for growth and career development