Centrica

Supply Chain

• Deliver gas and power demand forecasts for UK residential customers to hedging and 24/7 trading teams
• Develop and maintain models and algorithms to forecast gas and power demand for millions of British Gas customers
• Use ML and AI techniques where appropriate
• Produce and use analytical tools to monitor and visualise forecasting model quality
• Analyse customer behaviour, policy impacts, and societal trends to predict energy demand trends
• Reduce energy imbalance costs through commercial and cost-focused forecasting models and processes
• Support the British Gas Commercial team with products and propositions through customer behaviour and demand analysis
• Improve operational process efficiency through automation
• Build relationships with colleagues across hedging and trading, British Gas Business, Hive, MI, smart metering, data science, finance, billing, industry settlement, and debt teams
• Perform in-depth analysis and establish enduring automated processes for visualisation and business intelligence
• Participate in induction and training of new members, and support graduates and interns
• Put the customer at the heart of decision-making and support digital transformation

Demand Forecasting Analyst

Financial Planning and Analysis

• Produce financial reporting, analysis and Board papers for business and Insurance Board decision-making
• Support forecasting, annual planning, performance reviews, and risk and opportunity assessments
• Analyse business performance against plan and forecast, identify key drivers and recommend actions
• Translate commercial, operational and regulatory developments into financial insight and recommendations
• Support PRA and FCA reporting, governance processes and regulatory submissions
• Partner with Finance, Risk, Underwriting, Pricing and Strategic Planning stakeholders
• Provide financial evaluation and challenge for business cases, investments and improvement initiatives
• Drive continuous improvement in reporting, controls and finance processes
• Support effective risk management and strong customer and regulatory outcomes

Finance Manager – Regulated Insurance, 12-month FTC

General

• Visit customer premises to dynamically assess situations and needs based on evidence and lead generation
• Identify and make safe immediate welfare and safety concerns, including metering issues
• Conduct metering work, including inspection and removal of electric meters when required and appropriately trained
• Complete consumption assessments in theft cases, update accounts with accurate readings, and inform customers of outstanding balances
• Assess customer circumstances and welfare, determine appropriate actions, and resolve and make safe each situation
• Present payment options and support customers in selecting suitable options
• Identify vulnerable customers and ensure they receive appropriate support packages
• Collect customer data to ensure customers follow the correct post-visit strategy
• Present findings to customers professionally and assuredly
• Deliver empathetic customer service while upholding the British Gas brand
• Negotiate outcomes and communicate processes to customers
• Manage first-line complaints and escalate when appropriate
• Promote safety and environmental policies and ensure procedures are understood and deployed
• Adopt a safety-first approach and maintain high reporting standards
• Recognise and de-escalate challenging scenarios using training and provided resources
• Assess customer vulnerability and ability to pay across customer treatments and journeys
• Ensure suitability for PPM in accordance with S&RP guidance to minimise self-rationing or loss of supply

Senior Debt & Revenue Protection Officer

• Visit customer premises to dynamically assess situations and needs based on evidence and lead generation
• Identify and make safe immediate welfare and safety concerns, including metering issues
• Conduct metering work, including inspection and removal of electric meters when required and appropriately trained
• Complete consumption assessments in theft cases, update billing with accurate readings, and inform customers of outstanding balances
• Assess customer circumstances and welfare, determine appropriate actions, and resolve and make safe each situation
• Present payment options and support customers in choosing an appropriate option
• Identify customer vulnerabilities and ensure appropriate support packages are provided
• Collect customer data to ensure customers follow the correct post-visit strategy
• Present findings to customers professionally and assuredly
• Deliver empathetic customer service while upholding the British Gas brand image
• Negotiate outcomes and communicate processes to customers
• Manage first-line complaints and escalate when appropriate
• Promote safety and environmental policies and ensure procedures are understood and followed
• Adopt a safety-first approach and maintain high reporting standards
• Recognise and de-escalate challenging scenarios using provided training and resources
• Assess customer vulnerability and ability to pay across customer treatments and journeys
• Ensure suitability for PPM in accordance with S&RP guidance to minimise self-rationing or loss of supply

• Visit customer premises to dynamically assess situations and needs based on evidence and lead generation
• Identify and make safe immediate welfare and safety concerns, including metering issues
• Conduct metering work, including inspection of metering equipment and removal of restricted electric meters when appropriately trained
• Complete consumption assessments in theft cases, update account billing with accurate readings, and inform customers of outstanding balances
• Assess customer circumstances and welfare, determine the best course of action, and support, resolve, and make each situation safe
• Present payment options and support customers in selecting appropriate options
• Identify customer vulnerabilities and ensure access to the appropriate support package
• Collect customer data and ensure customers follow the correct post-visit strategy
• Present findings to customers professionally and assuredly
• Deliver empathetic, professional customer service while upholding the British Gas brand
• Negotiate outcomes and communicate processes to customers
• Manage first-line complaints and escalate when appropriate
• Promote safety and environmental policies and ensure procedures are understood and deployed
• Maintain a safety-first approach and high reporting standards
• Recognise and de-escalate challenging scenarios using provided training and resources
• Assess customer vulnerability and ability to pay across customer treatments and journeys
• Ensure PPM suitability follows S&RP guidance to minimise self-rationing or loss of supply