Short Term Build Analyst

Centrica

. Produce and deliver resource plans for work types across Customer Operations from 1 to 12 weeks ahead .

Posted 10/22/2026full-timeStockport • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and a thorough understanding of Resource Planning principles to produce effective resource plans and forecasts. Capable of leading stakeholder discussions and communicating insights to enhance operational performance and customer service.

Highest-signal resume keywords

Resource PlanningAnalytical SkillsEWFM ExperienceMicrosoft Office ProficiencyStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Resource PlanningForecastingScenario ModellingPerformance AnalysisGovernance ProcessesWorkforce Management SystemsData AnalysisProcess ImprovementRisk AssessmentCompliance Procedures

Soft Skills

Verbal CommunicationWritten CommunicationAttention to DetailProblem SolvingAdaptability

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointResource Planning IntranetEWFM

Industry Keywords

Customer OperationsBusiness ProfitabilityKey Performance IndicatorsCustomer ServiceContinuous Learning

About the role

Key responsibilities & impact

Produce and deliver resource plans for work types across Customer Operations from 1 to 12 weeks ahead
Support Resource Planning teams in optimally planning and scheduling activity to increase business profitability and treat customers fairly
Create resource plans, models, and processes to forecast staffing levels, service levels, and key performance indicators
Lead stakeholder discussions to ensure planning model inputs reflect current operational requirements
Assess risks and opportunities affecting plans and communicate them to relevant parties
Review performance against plans and provide analysis to operational stakeholders
Interpret deviations from performance metrics and provide commentary to the Resource Planning leadership team
Own planning cycles and processes supporting plan production
Translate Forecasting, Long-Term, and Change team outputs into operationally deliverable plans
Communicate work outputs effectively
Generate and support ideas that improve team outputs and benefit customers
Conduct pre- and post-event analysis and ad-hoc scenario modelling
Organise, upskill, and support Resource Planning projects aligned with business strategy
Organise and attend meetings to resolve issues and contribute to business improvements
Support and manage development of the Resource Planning Intranet when applicable
Design, maintain, and develop governance processes across Resource Planning teams
Audit Resource Planning workforce management systems and expand control points with other departments
Ensure compliance with competence, training, DPA, and information-security procedures
Identify risks and take action to resolve them

Requirements

What you’ll need

Strong analytical background
Excellent Microsoft Office skills
Good understanding of Resource Planning principles and practices
Essential experience using eWFM
Experience working across a wide group of stakeholders
Thorough understanding of what delivers great customer service
Highly numerate with good accuracy and attention to detail
Excellent verbal and written communication
Ability to produce clear and concise documents and analysis using PowerPoint and Excel
Ability to perform effectively under time pressures, adversity, disappointment, or opposition
Commitment to continuous learning and self-improvement
Ability to travel to other sites as needed, predominantly Stockport or Leeds

Benefits

Comp & perks

Total rewards package with flexibility to choose what you need, when you need it
Support for employees and their families financially, physically, and emotionally
Opportunities for growth, learning, and self-improvement
Flexible work arrangement: role can be based from home with travel to other sites as needed