Customer Service Agent

Centrient Pharmaceuticals

. Own the end-to-end order life cycle for assigned accounts, including PFI, confirmation, order booking, cleaning, dispatch, and documentation .

Posted 10/10/2026full-timeSant Feliu de Llobregat • SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the end-to-end order life cycle, ensuring timely deliveries, and providing exceptional customer support. Proficient in coordinating with cross-functional teams and utilizing ERP and CRM tools to enhance operational efficiency.

Highest-signal resume keywords

Order Life Cycle ManagementCustomer SupportSAP ERP ProficiencyB2B Sales ExperienceFluent in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order BookingDocumentation HandlingData MiningProblem SolvingTime Management

Soft Skills

Strong CommunicationActive ListeningConflict ResolutionMultitaskingTeam Collaboration

Tools & Technologies

MS OfficeSAP C4CCelonis

Industry Keywords

Customer SegmentationLogistics CoordinationExport and ImportSales LiaisonKPI Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own the end-to-end order life cycle for assigned accounts, including PFI, confirmation, order booking, cleaning, dispatch, and documentation
Provide dedicated real-time customer support via phone calls, catch-up meetings, face-to-face meetings, and email
Meet all KPIs related to customer segmentation
Coordinate with Sales, Supply Chain, Finance, Planning, Warehouse, International Logistics, export, and import teams to ensure on-time deliveries
Monitor order status and drive fulfillment of open orders and in-transit deliveries, including schedule updates and escalation management
Align with sales and franchise managers on demand allocation, deviations, and resolution
Allocate batches according to customer requirements and share relevant CMS documentation
Plan shipments for domestic, export, and intercompany shipments, including rolling months and lead-time considerations
Handle order-related documents
Proactively communicate with customers, Sales, and relevant internal stakeholders
Handle price and quantity complaints
Coordinate the return process with Logistics
Own customer master data records
Act as the single point of contact for customer-related matters and liaise with Sales, Supply Planning, and Logistics
Report to the Regional Customer Service Agent Team Lead

Requirements

What you’ll need

Minimum High School Diploma or equivalent
3+ years of experience in sales and/or call center within a B2B environment
Experience liaising with an internal distribution department to ensure product delivery would be an advantage
Experience liaising with internationally located customers/internal departments would be an advantage
Fluent in English equivalent to level B.2
Fluency in language(s) required to operate in the region
Strong communication skills, including active listening and clear articulation
Ability to solve problems, alleviate conflicts, and escalate tactfully
Ability to multitask, manage time, and prioritize
Ability to work individually and as a team member
MS Office and SAP ERP system proficiency
Knowledge of a data mining tool such as Celonis preferred
Knowledge of CRM tools such as SAP C4C preferred

Benefits

Comp & perks

Local contract in a challenging, comprehensive, operational environment
Opportunities for personal input and growth
Opportunities for discussions with other professionals
Open, direct, and informal atmosphere with freedom and responsibility
Reference check procedures as part of the recruitment process