Centrient Pharmaceuticals

Customer Support

• Own the end-to-end order life cycle for assigned accounts, including PFI, confirmation, order booking, cleaning, dispatch, and documentation
• Provide dedicated real-time customer support via phone calls, catch-up meetings, face-to-face meetings, and email
• Meet all KPIs related to customer segmentation
• Coordinate with Sales, Supply Chain, Finance, Planning, Warehouse, International Logistics, export, and import teams to ensure on-time deliveries
• Monitor order status and drive fulfillment of open orders and in-transit deliveries, including schedule updates and escalation management
• Align with sales and franchise managers on demand allocation, deviations, and resolution
• Allocate batches according to customer requirements and share relevant CMS documentation
• Plan shipments for domestic, export, and intercompany shipments, including rolling months and lead-time considerations
• Handle order-related documents
• Proactively communicate with customers, Sales, and relevant internal stakeholders
• Handle price and quantity complaints
• Coordinate the return process with Logistics
• Own customer master data records
• Act as the single point of contact for customer-related matters and liaise with Sales, Supply Planning, and Logistics
• Report to the Regional Customer Service Agent Team Lead

Explore Customer Service Agent at Centrient Pharmaceuticals. Review requirements and application details.