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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer onboarding and training, with a strong focus on delivering exceptional customer service and effectively communicating product knowledge. Proficient in conducting virtual presentations and managing customer relationships in a fast-paced SaaS environment.
Highest-signal resume keywords
Customer Service ExperienceVirtual Presentation SkillsSaaS KnowledgeOrganizational SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer OnboardingTraining DeliveryProduct ConfigurationTroubleshootingAccount Management
Soft Skills
Detail-OrientedSelf-StarterTeam PlayerAdaptability
Tools & Technologies
ZoomCRM Platforms
Certifications & Qualifications
B.A. or B.S. Degree
Industry Keywords
Customer SuccessSaaSImplementationCustomer Feedback
About the role
Key responsibilities & impact- Get new operators live on Cents POS so they can place orders and take payments
- Train operators and teams on all Cents products
- Teach customers to edit websites and configure Cents products
- Lead live training sessions over Zoom
- Serve as the main customer contact during onboarding
- Communicate onboarding status, timelines, and next steps
- Monitor progress and address self-service onboarding roadblocks
- Coordinate with the Implementation team to verify account configuration
- Manage handoff to Customer Success Managers
- Provide exceptional customer service
- Share customer feedback with the Product team
- Learn and teach new products as they launch
- Perform ad hoc responsibilities as needed
Requirements
What you’ll need- B.A., B.S. or equivalent degree
- At least 6 months to 1 year of customer service, customer success, or inside sales experience
- Tech-savviness and ability to conduct virtual presentations using Zoom and troubleshoot complications
- Organizational, detail-oriented, and task-oriented skills
- Excellent written and verbal communication skills
- Self-starter and team-player mindset
- Ability to work effectively in a fast-paced environment
- Core-hours overlap from 9am–5pm ET, Monday through Friday
- SaaS and CRM platform experience preferred but not required
Benefits
Comp & perks- Comprehensive health benefits
- Equity options
- Unlimited PTO
- 12 paid holidays
- Gym stipend
- Laundry stipend
- Work-from-home/commuter stipend
- Up to 14 weeks fully paid parental leave
- Medical, dental, vision, and mental health support
- Life and AD&D insurance
- Disability insurance
- 401(k)
- Learning opportunities from the team and network of advisors and investors
- Hybrid work schedule for New York employees, with remote Tuesdays and Fridays