Cents

Product Marketing

• Conduct audience research, define the ideal customer profile, and develop go-to-market strategy
• Lead naming, positioning, and messaging for existing and future products and features
• Own the launch and release process in collaboration with the product team
• Enable sales and customer success in partnership with the marketing team
• Conduct competitive intelligence
• Partner with the VP of Marketing to adapt or build product marketing systems and processes
• Lead key strategic initiatives within the company

Lead Product Marketing Manager

Accounting Manager

• Own the monthly, quarterly, and annual close process across all ledgers
• Manage and mentor a small team of staff accountants
• Prepare and review journal entries, account reconciliations, and GAAP-compliant financial statements
• Maintain and strengthen internal controls, accounting policies, and documentation
• Partner with FP&A on budgeting, forecasting, and variance analysis
• Support external audits and tax filings with outside auditors and tax advisors
• Oversee accounts payable, accounts receivable, and payroll accounting processes
• Improve accounting workflows and systems as the company scales
• Ensure compliance with revenue recognition standards for SaaS and subscription-based revenue

Recruitment

• Own talent acquisition end to end as Cents’ first dedicated recruiter
• Run full-cycle searches across engineering, product, sales, customer success, and G&A, including senior and leadership roles
• Define and implement the hiring process from intake through offer
• Design structured interview loops, scorecards, and debrief processes
• Set up and own the ATS, job templates, sourcing channels, scheduling, and hiring metrics
• Build repeatable hiring playbooks, interview guides, reference processes, offer processes, and candidate experience
• Run kickoff and intake sessions with hiring managers
• Train interviewers on structured interviewing, bias avoidance, and effective feedback
• Facilitate pre-briefs and debriefs, drive decisions, and coach stakeholders through difficult hiring decisions
• Build partnerships with executives and hiring managers
• Use market data and pipeline evidence to advise on profiles, ownership, and hiring pace
• Own candidate experience from initial contact through first day
• Partner with the VP of People and CFO on workforce planning, compensation benchmarking, and connections between hiring, onboarding, and performance
• Source proactively through outbound, referrals, and community
• Screen, schedule, close candidates, run compensation conversations, manage offers, and negotiate
• Communicate Cents’ mission of modernizing the laundry and dry cleaning industry to candidates
• Build AI-powered recruiting workflows for sourcing, outreach, scheduling, and interview-note synthesis
• Select, implement, and teach the team to use recruiting tools and own the recruiting stack

Senior Recruiter

Director

• Own the end-to-end support experience across Cents and LaundroWorks
• Lead Software Support, Install Support, Hardware Support, and build a new Distributor Support function
• Lead four support managers and their teams, including an offshore team
• Define support strategy, structure, staffing, coverage hours, tooling, budget, and performance metrics
• Develop managers, establish ownership and accountability, and build hiring plans and career paths
• Stand up Distributor Support across both brands as a driver of channel growth
• Improve hardware, install, and distributor execution, including install timelines, first-time-fix rates, RMA and escalation paths
• Coordinate with Product, Engineering, and fulfillment partners
• Own CSAT, NPS, first response time, resolution SLAs, cost per contact, quality, and QA reporting
• Build scalable capacity and coverage models using workforce planning, offshore leverage, AI-assisted deflection, self-service, and knowledge content
• Own support tooling strategy, roadmap, and budget
• Serve as the voice of the customer and funnel feedback to Product and Engineering
• Represent Support in roadmap and scope discussions
• Handle ad hoc responsibilities as required

Lead Product Marketing Manager

Accounting Manager

Senior Recruiter

Director of Support