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Cerby

Automation Support Engineer – NOC

Cerby

. Support day-to-day operations of Cerby’s automation platform, ensuring reliability and performance .

Posted 10/15/2026full-timeRemote • MexicoJunior💰 MX$26,000 - MX$30,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in automation support and quality assurance, with strong skills in troubleshooting web technologies and debugging automation executions. Proficient in JavaScript and familiar with REST APIs, monitoring tools, and version control systems.

Highest-signal resume keywords
Automation SupportJavaScript ProficiencyTroubleshooting Web TechnologiesExperience with REST APIsMonitoring Tools Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Automation TechniquesDebuggingXPath AdjustmentHTML/CSSJSONCodingTestingError TracingProblem-SolvingQuality Assurance
Soft Skills
Clear CommunicationOrganized MindsetAttention to DetailIndependent WorkTeam Collaboration
Tools & Technologies
DatadogGitZendeskJiraBrowser Developer Tools
Industry Keywords
NOCIT OperationsAutomation PlatformSupport Knowledge BaseOn-Call Support

Tech Stack

Tools & technologies
JavaScriptTypeScript

About the role

Key responsibilities & impact
  • Support day-to-day operations of Cerby’s automation platform, ensuring reliability and performance
  • Analyze and debug failed automation executions using logs, browser tools, and internal dashboards
  • Collaborate with engineering and support teams to troubleshoot automation issues and escalate where needed
  • Monitor alerts and automation queues to resolve errors and delays proactively
  • Review and adjust XPath, selectors, or flow parameters to adapt to app UI changes
  • Contribute to automation testing and quality assurance cycles
  • Document known issues, root causes, and solutions in a support knowledge base

Requirements

What you’ll need
  • 1–3 years of experience in automation support, QA, NOC, or IT operations
  • 1+ year working with JavaScript; TypeScript is a plus
  • Experience with coding, testing, debugging, and automation techniques
  • Experience troubleshooting web technologies (HTML/CSS) using browser developer tools
  • Strong problem-solving skills and ability to work with logs, error traces, and system outputs
  • Experience working with REST APIs and JSON
  • Ability to communicate clearly with technical and non-technical stakeholders
  • Organized, process-driven mindset with attention to detail
  • Familiarity with monitoring tools such as Datadog
  • Familiarity with version control such as Git
  • Familiarity with ticketing systems such as Zendesk and Jira
  • Ability to work independently and as part of a distributed team
  • Availability for on-call or rotational support schedules
  • Remote work in Mexico