Cerby

Customer Success Manager

• Guide customers proactively through the customer lifecycle, focusing on delivering value, expanding use of Cerby solutions, and managing renewals
• Partner cross-functionally with account executives, onboarding, solutions, product, engineering, and support teams
• Prioritize and regularly engage with customers through business reviews to present strategic security strategies
• Become a Cerby product expert and maintain a detailed understanding of products and services
• Suggest strategies to meet customer needs
• Act as the voice of customers by collecting feedback, reviewing and managing concerns, and advocating for the customer experience
• Create and optimize company processes and enhance Customer Success initiatives