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Cerby

Automation Support Engineer – NOC

Cerby

. Support day-to-day operations of Cerby’s automation platform, ensuring reliability and performance .

Posted 10/15/2026full-timeRemote • MexicoJunior💰 MX$26,000 - MX$30,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in automation support and quality assurance, with strong skills in troubleshooting web technologies and utilizing automation techniques. Proficient in JavaScript and familiar with monitoring tools, version control, and ticketing systems to ensure operational reliability.

Highest-signal resume keywords
Automation SupportJavaScript ProgrammingTroubleshooting Web TechnologiesREST APIs and JSONMonitoring Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Automation TechniquesDebuggingXPathHTMLCSSJavaScriptTypeScriptREST APIsJSONTest Script Maintenance
Soft Skills
Problem-SolvingClear CommunicationOrganizational SkillsAttention to DetailIndependent Work
Tools & Technologies
DatadogGitZendeskJiraBrowser Developer Tools
Industry Keywords
SaaS OperationsIdentity and Access ManagementRPA PlatformsWorkflow AutomationAuthentication Mechanisms

Tech Stack

Tools & technologies
JavaScriptRPATypeScript

About the role

Key responsibilities & impact
  • Support day-to-day operations of Cerby’s automation platform, ensuring reliability and performance
  • Analyze and debug failed automation executions using logs, browser tools, and internal dashboards
  • Collaborate with engineering and support teams to troubleshoot automation issues and escalate where needed
  • Monitor alerts and automation queues to proactively resolve errors and delays
  • Review and adjust XPath, selectors, and flow parameters to adapt to application UI changes
  • Contribute to automation testing and quality assurance cycles
  • Document known issues, root causes, and solutions in a support knowledge base

Requirements

What you’ll need
  • 1–3 years of experience in automation support, QA, NOC, or IT operations
  • 1+ year working with JavaScript; TypeScript is a plus
  • Experience coding, testing, debugging, and using automation techniques
  • Experience troubleshooting web technologies (HTML/CSS) using browser developer tools
  • Strong problem-solving skills and ability to work with logs, error traces, and system outputs
  • Experience with REST APIs and JSON
  • Ability to communicate clearly with technical and non-technical stakeholders
  • Organized, process-driven mindset with attention to detail
  • Familiarity with monitoring tools such as Datadog
  • Familiarity with version control such as Git
  • Familiarity with ticketing systems such as Zendesk and Jira
  • Ability to work independently and as part of a distributed team
  • Available for on-call or rotational support schedules
  • Nice to have: experience with RPA platforms or workflow automation tools
  • Nice to have: exposure to authentication mechanisms such as MFA and OAuth
  • Nice to have: basic experience writing or maintaining test scripts
  • Nice to have: background in SaaS operations or identity and access management

Benefits

Comp & perks
  • Remote work in Mexico
  • Rotational/on-call support schedule availability