Customer Success Manager

Cerby

. Guide customers proactively through the customer lifecycle, focusing on delivering value, expanding use of Cerby solutions, and managing renewals .

Posted 10/3/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and driving value through strategic engagements in a SaaS environment. Proficient in optimizing processes and enhancing Customer Success initiatives while maintaining accountability and fostering positive business relationships.

Highest-signal resume keywords

5+ Years Experience In SaaS Customer SuccessEnterprise Customer EngagementRevenue Retention And Expansion ManagementProcess Optimization In Customer SuccessIntermediate Or Advanced Understanding Of Web Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementStrategic Security StrategiesMilestone ManagementCustomer Feedback CollectionSaaS Solutions Expertise

Soft Skills

Concise CommunicationRelationship BuildingOrganizational SkillsAccountabilityCustomer Advocacy

Tools & Technologies

Collaboration ToolsVideo Conferencing SoftwareEmail Communication

Industry Keywords

Identity And Access SecurityCustomer Success InitiativesBusiness ReviewsCustomer Discovery

About the role

Key responsibilities & impact

Guide customers proactively through the customer lifecycle, focusing on delivering value, expanding use of Cerby solutions, and managing renewals
Partner cross-functionally with account executives, onboarding, solutions, product, engineering, and support teams
Prioritize and regularly engage with customers through business reviews to present strategic security strategies
Become a Cerby product expert and maintain a detailed understanding of products and services
Suggest strategies to meet customer needs
Act as the voice of customers by collecting feedback, reviewing and managing concerns, and advocating for the customer experience
Create and optimize company processes and enhance Customer Success initiatives

Requirements

What you’ll need

Minimum 5+ years of experience managing a book of business in a SaaS role servicing customers through strategic engagements
Experience working with enterprise customers
Ability to communicate concisely and foster positive business relationships via video calls, email, and other collaboration tools
English required; a second language is a plus
Passion for customer discovery and ability to ask insightful, open-ended questions
Intermediate or advanced understanding of web technologies
Accountability, integrity, and personal organizational skills
Experience establishing and managing milestones that keep customers and internal team members on track
Experience managing revenue retention and/or expansion targets as key metrics
Experience analyzing and optimizing existing processes in a Customer Success or similar team
Experience within the Identity and Access Security space is a plus