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Enrollment Specialist, Bilingual
Ceresti Health. Initiate outbound calls to eligible family caregivers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and interpersonal skills to effectively engage with caregivers while maintaining HIPAA compliance. Proficient in using CRM systems for documentation and managing leads, with a focus on enrollment efficiency and caregiver experience.
Highest-signal resume keywords
Fluency In EnglishExperience In EnrollmentCRM System ProficiencyHIPAA Compliance ExperienceStrong Attention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
EnrollmentCustomer EngagementDocumentation AccuracyCall LoggingFollow-Up Management
Soft Skills
EmpathyEmotional IntelligenceClear CommunicationOrganizational SkillsResilience
Tools & Technologies
CRM SystemsMac/iOS Platforms
Industry Keywords
CaregivingHealthcareDementia ChallengesPrivacy Compliance
Tech Stack
Tools & technologiesiOS
About the role
Key responsibilities & impact- Initiate outbound calls to eligible family caregivers
- Introduce Ceresti’s Caregiver Support Program
- Assess caregiver needs and readiness through thoughtful conversations
- Explain the program’s purpose, benefits, and expectations
- Guide caregivers toward informed enrollment decisions
- Secure caregiver agreement to enroll and guide next steps
- Document interactions, outcomes, and notes in Ceresti’s CRM and enrollment systems
- Manage assigned leads and follow-up queues
- Coordinate handoffs to coaches, operations, or support teams
- Maintain HIPAA and internal privacy compliance
- Participate in team huddles, training sessions, and performance reviews
- Share caregiver insights to improve scripts, workflows, and enrollment strategies
- Support continuous improvement related to caregiver experience and enrollment efficiency
- Meet performance expectations for call volume, contact rate, agreements, enrollments, conversion rates, documentation accuracy, CRM hygiene, and follow-up timeliness
Requirements
What you’ll need- Fluency in English
- Eligibility to work in the U.S.
- Ability to work independently in a fully remote environment
- Comfort conducting frequent phone-based conversations
- Strong attention to detail and documentation accuracy
- Experience in enrollment, inside sales, outreach, or customer engagement roles (preferred)
- Familiarity with caregiving, healthcare, or dementia-related challenges (preferred)
- Experience using CRM systems to log calls, notes, and outcomes (preferred)
- Ability to adapt messaging based on caregiver emotional state and readiness (preferred)
- Experience working in HIPAA-compliant or regulated environments (preferred)
- Comfort learning and navigating new technology platforms; Mac/iOS preferred
- Empathetic, patient, and emotionally intelligent
- Confident, clear communication and ability to build trust quickly
- Results-oriented while maintaining caregiver dignity and respect
- Organized, reliable, and consistent with follow-up
- Resilience when handling rejection
- Ability to thrive in a fast-paced, evolving environment
- Ability to work Monday–Friday, with some flexibility and possible weekend availability during high-volume periods
Benefits
Comp & perks- Health, dental, and vision insurance
- Paid time off (PTO)
- Fully remote work environment
- Mission-driven, collaborative team culture
- Ongoing training and professional development
- Opportunity to grow into senior enrollment, training, or operational roles
- Performance-based incentives