Ceresti Health

Bilingual

• Initiate outbound calls to eligible family caregivers
• Introduce Ceresti’s Caregiver Support Program
• Assess caregiver needs and readiness through thoughtful conversations
• Explain the program’s purpose, benefits, and expectations
• Guide caregivers toward informed enrollment decisions
• Secure caregiver agreement to enroll and guide next steps
• Document interactions, outcomes, and notes in Ceresti’s CRM and enrollment systems
• Manage assigned leads and follow-up queues
• Coordinate handoffs to coaches, operations, or support teams
• Maintain HIPAA and internal privacy compliance
• Participate in team huddles, training sessions, and performance reviews
• Share caregiver insights to improve scripts, workflows, and enrollment strategies
• Support continuous improvement related to caregiver experience and enrollment efficiency
• Meet performance expectations for call volume, contact rate, agreements, enrollments, conversion rates, documentation accuracy, CRM hygiene, and follow-up timeliness

Explore Enrollment Specialist, Bilingual at Ceresti Health. Review requirements and application details.