Certisign

Analyst

• Map customer journeys and processes, identifying friction points, bottlenecks, rework, and opportunities for simplification;
• Update workflows, procedures, and documentation;
• Analyze metrics, surveys, customer feedback, and contact reasons to identify patterns and opportunities;
• Support root cause analyses and corrective and preventive actions;
• Propose and support improvements that simplify processes, reduce costs, and enhance the customer experience;
• Contribute to automation, digitization, and channel evolution by applying continuous improvement practices;
• Monitor metrics, plans, deadlines, risks, and improvement outcomes;
• Support the planning and monitoring of CX and continuous improvement projects;
• Coordinate across teams, track deliverables, and communicate progress.

Explore Junior Continuous Improvement Analyst at Certisign. Review requirements and application details.