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Certisign

Customer Success Specialist

Certisign

. Manage customer relationships and strategy, building and maintaining strong partnerships while ensuring a high level of satisfaction .

Posted 10/9/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success management, focusing on customer relationship building, retention strategies, and data-driven insights. Proficient in mentoring teams and optimizing processes to enhance customer satisfaction and engagement.

Highest-signal resume keywords
Customer Relationship ManagementCustomer Retention StrategiesB2B Customer ExperienceAdvanced Spanish ProficiencyData Analysis and Reporting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Success MethodologiesAccount Expansion StrategiesRevenue MonitoringChurn AnalysisNPS Tracking
Soft Skills
MentoringCrisis ManagementCollaborationCommunication
Tools & Technologies
Reporting ToolsCustomer Feedback Systems
Industry Keywords
Enterprise CustomersPortfolio GrowthUpsellingCross-SellingMarket Trends

About the role

Key responsibilities & impact
  • Manage customer relationships and strategy, building and maintaining strong partnerships while ensuring a high level of satisfaction
  • Develop customer retention and portfolio growth strategies, with action plans tailored to each customer
  • Identify opportunities for account expansion through upselling and cross-selling
  • Work with Sales and Product teams to identify customer portfolio expansion opportunities
  • Lead strategic meetings to demonstrate features and present additional solutions
  • Monitor and analyze revenue, margins, churn, and NPS to identify risks and opportunities
  • Create reports and present insights to leadership, recommending data-driven improvements
  • Conduct training sessions, workshops, and webinars to increase engagement and solution adoption
  • Mentor less experienced analysts and support the development of the Customer Success team
  • Resolve critical issues, manage crises, and create recovery plans for at-risk customers
  • Collaborate with Product to share customer feedback and suggest improvements
  • Support the Support team in resolving complex cases
  • Create and optimize internal processes, implement Customer Success methodologies, and track market trends

Requirements

What you’ll need
  • Bachelor's degree in Business Administration, Engineering, Economics, Operations, or a related field
  • Extensive experience in Customer Success
  • Experience serving enterprise B2B customers
  • Advanced Spanish proficiency

Benefits

Comp & perks
  • Meal voucher provided via Flash card
  • Food allowance provided via Flash card
  • SulAmérica medical and dental insurance
  • TotalPass and Wellhub
  • Birthday day off
  • Childcare assistance
  • Corporate university – UniSign
  • Life insurance
  • Educational partnership
  • SESC membership
  • Better Maternity Program
  • Extended maternity and paternity leave
  • Pharmacy card
  • Variable compensation