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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing technical client relationships and overseeing the implementation of biometric and digital identity solutions. Proficient in integrating APIs and SDKs while ensuring solution stability and quality through proactive incident management and collaboration with cross-functional teams.
Highest-signal resume keywords
Technical Account ManagementFacial BiometricsAPI IntegrationIncident ManagementFluent Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Biometric SolutionsDigital Identity SolutionsFacial RecognitionLiveness DetectionIdentity VerificationKYCFraud PreventionSDK ManagementTechnical TroubleshootingTechnical Metrics Monitoring
Soft Skills
Strong CommunicationProactive MindsetProblem-Solving OrientationOrganizational SkillsCollaborative Teamwork
Industry Keywords
Digital OnboardingClient Journey ImprovementTechnical Incident ManagementClient ReviewsVendor Engagement
About the role
Key responsibilities & impact- Serve as the primary technical point of contact for a portfolio of strategic clients
- Oversee the implementation, integration, and ongoing evolution of biometric and digital identity solutions
- Support clients with the integration and use of APIs and SDKs
- Technically oversee and lead incident management, troubleshooting, and action plans
- Work collaboratively with Engineering, Development, Product, and Support teams to resolve issues
- Monitor technical metrics, SLAs, incidents, and client-related risks
- Identify recurring issues and propose improvements to enhance solution stability and quality
- Lead technical meetings and conduct regular client reviews
- Support version updates for SDKs and solution components
- Engage with technology vendors and partners as needed
- Take a proactive approach by identifying risks and opportunities to improve the client journey
- Serve as the company’s technical representative to clients across Latin America
Requirements
What you’ll need- Bachelor’s degree in Systems Analysis and Development, Computer Science, Computer Networks, Software Engineering, or a related field
- Experience in roles such as Technical Account Manager, Solutions Architect, Solutions Engineer, Technical Solutions Manager, or similar positions
- Experience with facial biometrics, facial recognition, and/or liveness detection
- Knowledge of identity verification, digital onboarding, KYC, and/or fraud prevention
- Experience integrating APIs and SDKs
- Hands-on experience with troubleshooting and managing technical incidents
- Experience building technical relationships with mid-sized or large enterprise clients
- Ability to collaborate effectively with Development, Product, Engineering, and Support teams
- Strong communication skills and the ability to explain technical topics to different audiences
- Consultative, organized, proactive, and problem-solving-oriented mindset
- Fluent Spanish — mandatory requirement
Benefits
Comp & perks- Meal allowance through the Flash card
- Food allowance through the Flash card
- SulAmérica medical and dental insurance
- TotalPass and Wellhub
- Birthday day off
- Childcare assistance
- UniSign corporate university
- Life insurance
- Educational partnership
- SESC membership
- Better Motherhood Program
- Extended maternity and paternity leave
- Pharmacy card
- Profit-sharing bonus