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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in branch operations management, including oversight of sales strategies, customer relationships, and compliance with ISO standards. Proven ability to lead teams, drive profitability, and implement continuous improvement processes.
Highest-signal resume keywords
Branch Operations ManagementISO Compliance ExperienceLeadership and Team DevelopmentSales Strategy AlignmentCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Performance ManagementWarehouse Operations OversightSales Growth StrategyMarket and Customer Insights AnalysisPurchasing and Pricing ManagementPerformance Metrics AnalysisBudget and Profitability ManagementTraining Analysis and ImplementationInventory Strategy DevelopmentContract Review
Soft Skills
Exceptional Customer ServiceRelationship BuildingMentoring and CoachingProblem SolvingCollaboration
Tools & Technologies
Crescent’s Business SystemISO Management System
Certifications & Qualifications
Forklift CertificationDOT Medical Certificate
Industry Keywords
Electrical Wholesale DistributionSupply Chain ManagementOperational ComplianceAudit ReadinessContinuous Improvement
About the role
Key responsibilities & impact- Lead day-to-day branch operations and operational performance
- Oversee warehouse operations, delivery logistics, inside sales, and counter sales teams
- Partner with sales leadership to align inside sales targets and drive profitable sales growth
- Oversee inside sales strategy, pricing, customer support, account development, and customer relationships
- Build relationships with electrical contractors, industrial customers, OEMs, suppliers, and other stakeholders
- Resolve customer issues and provide exceptional service
- Provide market and customer insights for the annual business plan
- Establish business reviews with key supplier partners
- Partner with Pricing to maintain competitive pricing, margins, and profit goals
- Lead, mentor, coach, evaluate, and develop branch staff
- Ensure branch positions are staffed by qualified and trained personnel
- Manage branch purchasing, pricing, quotations, contract review, and warehouse activities
- Conduct training analysis and implement plans to address gaps
- Collaborate on product promotions, training, inventory strategy, and supplier activities
- Ensure appropriate stock levels of core electrical distribution products
- Ensure compliance with company policies and safety standards
- Assist with corporate audits and safeguard company assets and records
- Ensure Crescent’s Business System processes are implemented and executed
- Serve as ISO Management System owner, coordinating audits, corrective actions, certification readiness, and continuous improvement
- Provide backup support for branch drivers and counter service during peak periods or staffing gaps
- Partner with Real Estate, Supply Chain, Purchasing, Accounting, and Finance on facility, inventory, credit, billing, and operational issues
- Manage branch revenue targets, margins, operating expenses, budget, profitability, business plans, forecasts, and cash management
- Analyze performance metrics and implement corrective actions
Requirements
What you’ll need- Bachelor’s degree in business, operations, supply chain, or related field preferred; equivalent industry experience highly valued
- 5+ years of experience in electrical wholesale distribution or related industry
- Prior leadership or branch management experience strongly preferred
- Experience working within ISO-compliant environments, including adherence to documented standards, audit readiness, and continuous improvement processes
- Valid driver’s license required
- Ability to obtain and maintain forklift certification
- Ability to obtain DOT Medical Certificate may be required in some locations
- Ability to travel, visit customer sites, travel through assigned territory, and attend company and vendor activities and events requiring overnight stays
- Ability to lift up to 50 lbs.
- May be required to work more than 40 hours per week
- Subject to pre-employment assessments, Motor Vehicle Record review, criminal background checks, reference checks, and post-offer drug screen
Benefits
Comp & perks- Eligibility for health, dental, and vision coverage
- Eligibility for 401(k) plan
- Flexible spending accounts
- Company-paid life insurance
- Short-term disability
- Long-term care
- Employee Assistance Program
- Excused Absence time off
- Paid Time Off (PTO)
- Company-paid holidays
- Supplemental life insurance
- Hospital indemnity benefits
- Accident and critical illness benefits with cancer coverage
- Professional development and personal growth opportunities
- Flexibility to balance life's priorities