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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills while supporting Financial Advisors in client interactions and administrative tasks. Proficient in managing client records and compliance requirements, with a focus on delivering timely results in a fast-paced environment.
Highest-signal resume keywords
Client Relationship ManagementMicrosoft Office ProficiencyTime ManagementAdministrative SupportFinancial Services Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Paperwork PreparationData AnalysisReport GenerationClient CommunicationRecord Management
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationAttention to DetailOrganizational SkillsSelf-Starter
Tools & Technologies
AdviceWorksSmartWorksRedtailMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Financial AdvisorsRegistered RepresentativesClient EventsCompliance GuidelinesCustomer Service
About the role
Key responsibilities & impact- Support Financial Advisors (Registered Representatives) with their day-to-day investment practices
- Act as a liaison between registered representatives and clients
- Answer phones, schedule appointments, and prepare client meeting materials
- Aid in preparing client illustrations, graphs, charts, and reports
- Prepare and complete client paperwork and follow-up tasks
- Serve clients by phone, virtual visits, and in person
- Organize client events and follow-up tasks
- Maintain client records and retention management within corporate requirements
- Conduct proactive outreach regarding time-sensitive activities such as RMDs and quarterly/annual reviews
- Own client inquiries and requests and coordinate with internal Cetera departments
- Educate clients on account services, capabilities, and new technology
- Complete required corporate training and follow implementation guidelines
- Maintain compliance guidelines and client communication notes in AdviceWorks/SmartWorks and Redtail
- Work with Advisors through weekly meetings on business plans, tasks, marketing, client communications, and follow-up processes
Requirements
What you’ll need- High School Diploma or GED
- Experience in an administrative or customer service role
- Strong time management skills
- Excellent written and verbal communication skills
- Proficient in Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programs
- Previous experience in assisting Registered Representatives/Financial Advisors (nice to have)
- Financial services and/or banking background (nice to have)
- Bachelor’s degree in Finance, Business, Marketing, or Communications (nice to have)
- Attention to detail, excellent organization skills, ability to multi-task and produce timely results in a fast-paced work environment (nice to have)
- Able to manage own workflow and priorities, and can accommodate unexpected requests or needs from Advisors (nice to have)
- Self-starter, productive, works well with a team and independently (nice to have)
- Professional and positive attitude, friendly demeanor both in-person and by telephone (nice to have)
- Trustworthy; uses discretion with confidential information (nice to have)
- Listens well to instruction and consistently retains details (nice to have)
Benefits
Comp & perks- Competitive performance-based bonus
- Career pathing opportunities toward roles requiring industry experience and licenses