CETERA

Outside Sales

• Grow and manage a consistent new business pipeline
• Build relationships with agencies, agents, advisors, and partner firms
• Provide proactive outreach and support for quote activity, sales opportunities, product education, and case follow-up
• Provide product analysis, illustration support, case design guidance, underwriting navigation, and competitive positioning
• Partner with Regional Sales and Relationship Managers on territory planning, strategic account development, advisor engagement, regional events, and field opportunities
• Identify, re-engage, and develop dormant agency, agent, and advisor relationships
• Recommend appropriate products, features, and support resources based on account needs, market opportunities, compliance considerations, and business goals
• Onboard and educate new agents and advisors on products, processes, systems, tools, and support resources
• Travel within the assigned region for agency and advisor meetings, training sessions, field events, carrier-partnered engagements, and joint field work
• Maintain CRM documentation, pipeline reporting, activity updates, and follow-up records
• Collaborate with sales teams, case management, new business, contracting, operations, carrier partners, and internal stakeholders to resolve issues and support case progression

Field Sales Representative

General

• Lead administration and execution of enterprise Employee Resource Group (ERG) programs, including planning, communications, budgets, events, resources, and participation analytics
• Partner with ERG leaders on connection, belonging, professional development, and cultural awareness programs
• Manage site engagement programs and local culture-building activities
• Coordinate employee experience initiatives across onboarding, recognition, engagement, and community involvement
• Develop and execute employee events, volunteer initiatives, recognition programs, and culture-building experiences
• Partner with universities and internal teams on internship recruiting, onboarding, and intern engagement programs
• Collaborate with Internal Communications and HR partners on program communications
• Monitor participation, feedback, and engagement trends
• Maintain program governance, documentation, calendars, budgets, vendor relationships, and reporting
• Provide insights and recommendations to improve employee engagement, inclusion, and employee experience

Employee Engagement – Inclusion Specialist

Bookkeeper

• Maintain accurate client books and accounting records in QuickBooks, including general ledger maintenance and account reconciliations
• Prepare and review trial balances, post adjusting journal entries, and support month-end and year-end accounting procedures
• Review financial information and analyze account activity to identify discrepancies, unusual items, and opportunities for correction
• Prepare and assist with payroll tax filings and related accounting compliance requirements
• Communicate with clients by phone, email, and in person to obtain information, answer questions, and resolve accounting matters
• Maintain organized workpapers and supporting documentation
• Manage assigned responsibilities independently, meet deadlines, and learn new accounting, tax, and office software as needed

Senior Bookkeeper

Financial Planning and Analysis

• Work directly with existing Cetera clients to understand and support their financial needs
• Assist clients with account balances, withdrawals, fund transfers, and available resources
• Provide wealth management and financial planning guidance
• Develop client relationships through responsive service and personalized financial strategies
• Grow the business through client asset consolidation, professional networking, and client referrals
• Use Cetera’s technology, tools, and resources to manage client relationships and deliver a positive experience

Financial Professional

Customer Success Manager

• Serve as client success manager for assigned Blueprint clients after onboarding
• Maintain regular status calls, follow-ups, and planning conversations
• Act as trusted point of contact for firm leadership, operations, and compliance stakeholders
• Provide clients with visibility into status, next steps, and ownership
• Track, coordinate, and close client and internal action items
• Document next steps with owners and timelines
• Follow up with internal teams, vendors, and partners to drive resolution
• Escalate risks early to prevent slippage
• Coordinate across Operations, Consulting/Onboarding, Technology, Compliance, Product, third-party vendors, and platform providers
• Draft and deliver client-facing updates
• Preserve institutional knowledge and client history
• Support discussions involving RIA operations, broker-dealer policies, custodians, workflows, service scope, and platform capabilities
• Identify relationship, delivery, and platform risks
• Support escalations with accurate context, history, and documentation
• Lead execution coordination across stakeholders and drive action-item ownership

Senior Client Success Specialist

Operations

• Produce and maintain advisory accounts, including setup, maintenance, and resolution of account work items
• Provide operational support for financial planning operations, BD operations, processing, and service
• Process daily work items while meeting process requirements, SLAs, and quality metrics
• Partner with Operations Leads, Team Leads, managers, Program Managers, AdviceWorks, compliance, and other internal teams
• Cross-train team members on Specialty Operations queues and workflows
• Identify and resolve operational issues proactively
• Respond to internal and external customer inquiries through Salesforce, email, mail, and phone
• Research complex customer account cases and respond within required timelines
• Handle low-to-mid-level escalations and provide first-level resolution for Support Center, Inbox, and Salesforce inquiries
• Review and complete compliance audit reviews of plans
• Communicate ideas, escalations, and operational awareness to leadership
• Develop proficiency in Docupace, NetX360, AdviceWorks, MAA, Salesforce, and Smartworks
• Ensure advisors receive consistent, high-quality customer service
• Comply with team procedures and regulatory requirements
• Complete other duties as assigned

Senior Specialty Operations Professional

• Provide high-level operational, customer service, and administrative support in Brokerage Operations
• Process daily departmental work, including journal entries, account processing, and payment solutions
• Respond to telephone, email, chat, and written correspondence inquiries from internal and external customers and registered representatives
• Address inquiries about account status, account changes, and processes
• Research customer accounts as requested
• Partner with team members to provide consistent, high-quality customer service to financial professionals
• Comply with team processes, procedures, and regulatory requirements
• Access written supervisory procedures for supported teams and processes
• Train others on job roles and responsibilities as needed

Operations Professional

Growth Marketing

• Lead a Regional Growth Team and deliver results against sales goals and organic growth value line KPIs
• Manage team accountabilities and delivery
• Drive sales through the funnel from discovery to completion
• Lead development and execution of engagement plans
• Manage sales pipelines
• Own assigned advisor relationships throughout the advisor life cycle
• Develop and deploy Cetera-sponsored study groups for advisors
• Fuel organic growth, engagement, advisor satisfaction, and advisor retention
• Drive advisor adoption of Cetera growth tools, platforms, and solutions
• Collaborate with business development onboarding and sales enablement teams to realize verified assets on Cetera platforms within defined timeframes
• Connect advisors with subject matter experts to drive adoption of investment solutions, advice offerings, and Cetera platforms
• Coach, strategize, approve PTO, set direction, motivate, and inspire direct reports