Operations Professional

CETERA

. Provide high-level operational, customer service, and administrative support in Brokerage Operations .

Posted 9/17/2026full-timeDallas • Texas • United StatesMid-LevelSenior💰 $23 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational and customer service capabilities in Brokerage Operations, with a focus on account processing, regulatory compliance, and effective communication. Proven ability to train others and adapt to fast-paced environments while maintaining high-quality service standards.

Highest-signal resume keywords

Customer ServiceAccount ProcessingRegulatory ComplianceMS Office ToolsOperations Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Journal EntriesPayment SolutionsAccount ChangesProblem ResolutionMultitasking

Soft Skills

Strong CommunicationOrganizational SkillsTeam Player AttitudeAdaptabilityPositive Role Model

Certifications & Qualifications

Series 99 LicenseSeries 6 LicenseSeries 7 License

Industry Keywords

Brokerage OperationsFinance IndustryRegulatory RequirementsCustomer InquiriesTraining

About the role

Key responsibilities & impact

Provide high-level operational, customer service, and administrative support in Brokerage Operations
Process daily departmental work, including journal entries, account processing, and payment solutions
Respond to telephone, email, chat, and written correspondence inquiries from internal and external customers and registered representatives
Address inquiries about account status, account changes, and processes
Research customer accounts as requested
Partner with team members to provide consistent, high-quality customer service to financial professionals
Comply with team processes, procedures, and regulatory requirements
Access written supervisory procedures for supported teams and processes
Train others on job roles and responsibilities as needed

Requirements

What you’ll need

High School Diploma or GED
Flexible and adaptable to change
Strong communication and organizational skills
Positive role model to colleagues
Responsive to coaching and training
Ability to work independently and resolve complex issues with minimal guidance
Ability to learn quickly and multitask in a fast-paced environment
Team player attitude
Energetic and results-oriented
Ability to train others as needed
No travel required
Desired: Previous experience in the finance industry
Desired: 1 year of operations experience
Desired: 1 year of experience with MS Office tools
Desired: Bachelor’s degree
Desired: Series 99, 6, or 7 license
Desired: Experience delivering excellent problem resolution, organizational, and follow-up skills
Desired: Ability to multitask while meeting regulatory deadlines and handling inquiries

Benefits

Comp & perks

Inclusive health, dental, vision, and life insurance plans
Mental health benefits
20+ days of paid time off (PTO)
Paid holidays
2 paid wellness days
401(k) savings plan with company contribution up to 5%
Access to a financial professional
Paid parental leave
Health Savings Account and Flexible Spending Account options
Employee Assistance Program (EAP)
LifeLock identity theft protection
Pet insurance
Paid caregiver leave
Additional voluntary benefits