Senior Specialty Operations Professional

CETERA

. Produce and maintain advisory accounts, including setup, maintenance, and resolution of account work items .

Posted 9/22/2026full-timeWest Des Moines • Iowa • United StatesSenior💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in operational support for financial planning and customer service, with a strong focus on compliance and problem resolution. Capable of managing multiple tasks effectively while maintaining high-quality service standards.

Highest-signal resume keywords

Financial Industry ExperienceSalesforce ProficiencyDocupace KnowledgeOrganizational SkillsSeries 99, 6, or 7 License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementOperational SupportCompliance Audit ReviewProblem ResolutionMulti-tasking

Soft Skills

Strong CommunicationOrganizational SkillsTeam Player AttitudeAdaptabilityCoaching Responsiveness

Tools & Technologies

SalesforceDocupaceNetX360AdviceWorksSmartworks

Certifications & Qualifications

High School Diploma or GEDSeries 99, 6, or 7 License

Industry Keywords

Financial Planning OperationsCustomer ServiceRegulatory ComplianceOperational IssuesQuality Metrics

About the role

Key responsibilities & impact

Produce and maintain advisory accounts, including setup, maintenance, and resolution of account work items
Provide operational support for financial planning operations, BD operations, processing, and service
Process daily work items while meeting process requirements, SLAs, and quality metrics
Partner with Operations Leads, Team Leads, managers, Program Managers, AdviceWorks, compliance, and other internal teams
Cross-train team members on Specialty Operations queues and workflows
Identify and resolve operational issues proactively
Respond to internal and external customer inquiries through Salesforce, email, mail, and phone
Research complex customer account cases and respond within required timelines
Handle low-to-mid-level escalations and provide first-level resolution for Support Center, Inbox, and Salesforce inquiries
Review and complete compliance audit reviews of plans
Communicate ideas, escalations, and operational awareness to leadership
Develop proficiency in Docupace, NetX360, AdviceWorks, MAA, Salesforce, and Smartworks
Ensure advisors receive consistent, high-quality customer service
Comply with team procedures and regulatory requirements
Complete other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
1 years’ experience in the financial industry
1 years of experience with MS Office tools
Licensing, if applicable
Ability to multi-task
Flexible and adaptable to change
Strong communication and organizational skills
Positive role model to colleagues
Highly responsive to coaching and training
Independent; able to work and resolve complex issues with minimal guidance
Ability to learn quickly and multi-task effectively in a fast-paced environment
Team player attitude
Energetic and results-oriented
Bachelor’s degree desired
Series 99, 6, or 7 license desired
Demonstrated experience delivering excellent problem resolution, organizational, and follow-up skills
Ability to meet regulatory deadlines, handle field inquiries, and complete internal assignments
No travel required

Benefits

Comp & perks

Inclusive health, dental, vision, and life insurance plans
Mental health benefits
20+ days of paid time off (PTO)
Paid holidays
2 paid wellness days
401(k) savings plan with company contribution up to 5%
Access to a financial professional for financial planning
Paid parental leave
Health Savings Account and Flexible Spending Account options
Employee Assistance Program (EAP)
LifeLock identity theft protection
Pet insurance
Paid caregiver leave
Other voluntary benefits
Potential for a hybrid role based on a successful training period