Senior Specialty Operations Professional

CETERA

. Receive inquiries from financial advisors and coordinate responses concerning advisory platforms, supported advisory programs, and advisory accounts .

Posted 11/3/2026full-timeDallas • Texas • United StatesSenior💰 $50,000 - $61,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in advisory platform support, including technical assistance, project management, and effective communication with financial advisors and internal teams. Proficient in training and mentoring team members while contributing to system enhancements and policy suggestions.

Highest-signal resume keywords

Advisory Platform SupportTechnical AssistanceProject ManagementClient ServicingInvestment Portfolio Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AssistanceProject ManagementAdvisory Platform SupportTrade CorrectionData TransferSystem ImprovementPolicy SuggestionCommunicationIssue ResolutionTraining Development

Soft Skills

CommunicationCollaborationProblem-SolvingMentoringFacilitation

Tools & Technologies

Investment Portfolio Administration ToolsCetera Financial Group Systems

Certifications & Qualifications

Series 7 LicenseSeries 66 License

Industry Keywords

Financial ServicesAdvisory ProgramsAdvisory AccountsTrade FlowsVendor Communication

About the role

Key responsibilities & impact

Receive inquiries from financial advisors and coordinate responses concerning advisory platforms, supported advisory programs, and advisory accounts
Work with internal groups to expedite issue resolution and provide a positive advisory platform experience
Train newer team members on MAA Operations Support procedures and activities
Provide technical assistance and troubleshooting support
Track and monitor multiple ongoing projects
Facilitate accurate communication and data transfer with advisors, internal team members, and external vendors
Create and maintain technical manuals and training sessions
Consult with advisors to support adoption and use of advisory platforms
Partner with internal groups and advisory product sponsors to support business development involving advisory platforms
Contribute to advisory platform value proposition and competitive positioning
Participate in platform enhancements, new functionality, and system and process improvement projects
Suggest policies and system controls for managing and reporting My Advice Architect initiatives
Maintain understanding of platform functionality and trade flows to custodians and clearing firms
Intake and proactively work Advisory Trade Correction cases, including researching issues and obtaining vendor trade analysis
Communicate with platform vendors and respond to inquiries
Run reports multiple times daily to identify trade rejections and coordinate resolutions
Suggest policies and system enhancements to reduce trade errors requiring correction

Requirements

What you’ll need

Bachelor’s Degree
3-5 years relevant experience in the financial services industry
Previous exposure to client servicing and/or account management (nice to have)
Knowledge of investment portfolio administration tools, systems, and processes (nice to have)
Master’s degree or other relevant designations (nice to have)
Knowledge of internal Cetera Financial Group systems (nice to have)
Series 7 and 66 license/registration requirements (listed as nice to have)

Benefits

Comp & perks

Inclusive health, dental, vision, and life insurance plans
Mental health benefits
20+ days of paid time off (PTO)
Paid holidays
2 paid wellness days
401(k) savings plan with company contribution up to 5%
Access to a financial professional for financial planning
Paid parental leave
Health Savings Account and Flexible Spending Account options
Employee Assistance Program (EAP)
LifeLock identity theft protection
Pet insurance
Paid caregiver leave
Additional voluntary benefits
Competitive performance-based bonus