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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational support capabilities, including data management, reporting, and resource coordination. Proficient in using CMap and familiar with data visualization tools like Power BI and Databricks to enhance business planning and performance tracking.
Highest-signal resume keywords
CMap ProficiencyData Quality ChecksPower BI ExperienceOperational ReportingResource Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ManagementOperational ReportingResource CoordinationData Quality ChecksCapacity ForecastingCosting ReviewProcess MappingKPI TrackingData ReconciliationSkills Matrix Maintenance
Soft Skills
Team-WorkingInterpersonal SkillsOrganisational SkillsProblem-SolvingAttention to Detail
Tools & Technologies
CMapPower BIDatabricksMicrosoft ExcelDigital Tools
Industry Keywords
ConsultancyProfessional ServicesResource ManagementHealthcareData Visualisation
About the role
Key responsibilities & impact- Support business planning, performance reporting and resourcing activities
- Input operational data accurately and promptly into company systems
- Run CMap reports for monthly reporting, pipeline reviews and operational/resourcing KPI tracking
- Support regular and ad-hoc reporting by checking and reconciling data
- Perform data quality and compliance checks to maintain reliable CMap records and reports
- Help collate inputs for business planning and in-year reforecasting
- Develop in-depth CMap knowledge and provide day-to-day user support
- Maintain user guidance and track new CMap features and releases
- Identify opportunities to automate processes using Power BI, Databricks and system dashboards
- Map and document operational processes and suggest improvements
- Review project requirements and resource availability to support capacity forecasting and utilisation targets
- Support bid pipeline prioritisation and preparation of proposed project teams
- Check project costing and fee tables and flag discrepancies
- Maintain staff and associate skills matrices and suggest suitable team members
- Update team profiles and maintain a centralised log of resourcing decisions
- Manage associate pool administration, contracts, availability, skills records and invoicing validation
- Coordinate associate onboarding and offboarding, IT access and CMap setup
- Monitor the Operations mailbox and escalate significant operational or resourcing challenges
- Produce and distribute a weekly resourcing overview
- Collaborate with Consulting, Finance and People teams to maintain CMap as the single source of truth
Requirements
What you’ll need- Educated to degree level, with a minimum 2:1 in a related subject, or equivalent experience
- Excellent team-working, interpersonal and communication skills
- Exceptional organisational skills and ability to manage multiple priorities and deadlines
- Ability to adapt to changing priorities and take ownership of workload
- Excellent attention to detail when working with data, trackers and records
- Self-motivated, driven, proactive and flexible, with problem-solving ability
- Comfortable working with digital tools and quick to learn new platforms and systems
- Good working knowledge of Microsoft Office, particularly Excel
- Curiosity about using data and AI tools safely and responsibly
- Discretion when handling confidential commercial, pay, day-rate, personal and performance data
- 1+ years of commercial experience in a related administrative, coordination or operations role, including internships, placements or part-time roles
- Experience with CMap or a similar resource management or CRM system advantageous
- Experience in a consultancy, professional services or knowledge-led organisation preferred
- Familiarity with Power BI, Databricks or other data visualisation tools, or interest in learning them
- Interest in healthcare and how a consultancy runs commercially
Benefits
Comp & perks- Generous holiday allowance, minimum of 25 days, growing with career
- Strong employer pension contribution
- Flexible benefits tailored to lifestyle
- Wellbeing and fitness benefits
- Financial protection
- Enhanced family leave
- Income and life protection
- Interest-free loans
- Travel support
- Comprehensive wellbeing and employee assistance programme
- Preventative health benefits
- Initiatives supporting an active, balanced way of working
- Flexible working arrangements
- Benefits designed to support long-term career development and security