Operations

• Support business planning, performance reporting and resourcing activities
• Input operational data accurately and promptly into company systems
• Run CMap reports for monthly reporting, pipeline reviews and operational/resourcing KPI tracking
• Support regular and ad-hoc reporting by checking and reconciling data
• Perform data quality and compliance checks to maintain reliable CMap records and reports
• Help collate inputs for business planning and in-year reforecasting
• Develop in-depth CMap knowledge and provide day-to-day user support
• Maintain user guidance and track new CMap features and releases
• Identify opportunities to automate processes using Power BI, Databricks and system dashboards
• Map and document operational processes and suggest improvements
• Review project requirements and resource availability to support capacity forecasting and utilisation targets
• Support bid pipeline prioritisation and preparation of proposed project teams
• Check project costing and fee tables and flag discrepancies
• Maintain staff and associate skills matrices and suggest suitable team members
• Update team profiles and maintain a centralised log of resourcing decisions
• Manage associate pool administration, contracts, availability, skills records and invoicing validation
• Coordinate associate onboarding and offboarding, IT access and CMap setup
• Monitor the Operations mailbox and escalate significant operational or resourcing challenges
• Produce and distribute a weekly resourcing overview
• Collaborate with Consulting, Finance and People teams to maintain CMap as the single source of truth

Operations Coordinator

Content Writer

• Develop copy for digital interfaces, including email marketing, WhatsApp, chatbots, and landing pages
• Collaborate with Designers, Developers, and strategic teams
• Ensure the consistency and accessibility of copy across all platforms
• Analyze data to improve content effectiveness and support creative decision-making
• Adapt writing style to the audience and objectives of each project
• Participate in sprints and agile projects, adapting to scope changes when necessary

UX Writer – Junior

• Analyze, interpret, record, and validate incoming and outgoing invoices, including tax treatment, tax incentives, and the calculation of tax credits (ICMS, IPI, and federal withholdings)
• Issue invoices for imported goods receipts and shipments for industrial processing
• Analyze and issue payment forms for ICMS-ST and advance tax payments
• Monitor DIFAL tax payments
• Prepare GIA ST filings
• Provide consulting support and analyze tax operations for projects led by the Sales and Procurement departments
• Stay up to date with tax legislation

CF

Operations Coordinator

UX Writer – Junior

Senior Tax Analyst