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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Business Analysis within the insurance sector, focusing on process improvement, stakeholder engagement, and effective change management. Proficient in translating complex business needs into actionable requirements and facilitating workshops to drive operational change.
Highest-signal resume keywords
Business AnalysisInsurance OperationsRequirements ElicitationProcess MappingAgile Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process ModellingUser Story DevelopmentAcceptance Criteria DefinitionChange ManagementOperational Change Delivery
Soft Skills
Stakeholder InfluenceRelationship BuildingAnalytical ThinkingProblem Solving
Tools & Technologies
BPMNAgile FrameworksWaterfall Methodology
Industry Keywords
InsuranceSpecialty InsuranceMGABrokingFinancial ServicesRegulatory Compliance
About the role
Key responsibilities & impact- Partner with stakeholders to understand business challenges, strategic objectives and opportunities for improvement.
- Lead workshops, interviews and discovery sessions to define problems, requirements, outcomes and success measures.
- Analyse existing processes, operating models and business capabilities, identifying opportunities to simplify and improve the way we work.
- Translate complex business needs into clear requirements, user stories, process maps and acceptance criteria.
- Design future-state processes and solutions, considering impacts across people, process, technology, data and controls.
- Challenge assumptions and provide evidence-based recommendations to support effective decision-making.
- Act as a key link between business stakeholders, Project Managers and delivery teams throughout the change lifecycle.
- Support solution evaluation, testing, UAT, business readiness and successful adoption of new ways of working.
- Help measure the impact and benefits of change while contributing to the continued development of the Business Analysis capability.
Requirements
What you’ll need- Proven experience as a Business Analyst within insurance, specialty insurance, an MGA, broking or wider financial services.
- Good understanding of insurance operations, ideally across underwriting, claims, delegated authority, policy administration, finance or regulatory compliance.
- Experience eliciting requirements, mapping processes and facilitating workshops with stakeholders at different levels.
- Experience delivering business and operational change, ideally including insurance platform implementations.
- Comfortable working across Agile, Waterfall or hybrid delivery environments.
- Analytical ability to break down complex problems into clear, practical and actionable solutions.
- Ability to build strong relationships, influence stakeholders and confidently challenge thinking.
- Knowledge of BPMN process modelling or business architecture techniques would be beneficial.
Benefits
Comp & perks- Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
- Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
- Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.