Engineer

• Act as the senior U.S. point of contact for desktop support and end-user technology, providing high-quality onsite, walk-up and remote support while serving as an escalation point for complex or business-critical issues.
• Deliver and support end-user technology services across the U.S., including device deployment, workplace technology, onboarding and offboarding activities, meeting room technology, asset management and local technology operations.
• Provide advanced troubleshooting across Windows, macOS, Microsoft 365, Teams, endpoint management, identity and access services, network connectivity and core business applications, ensuring incidents and requests are owned through to resolution.
• Build strong relationships with employees, business leaders and executive stakeholders, delivering a visible, customer-focused support experience and acting as the local lead during priority incidents and service disruptions.
• Partner with global Technology, EUT and Engineering teams to implement global standards, drive service improvements, support technology initiatives and ensure compliance with security, ITIL and operational policies.
• Use regional insight, user feedback and service trends to identify opportunities for improvement, helping shape scalable support models and technology services that support continued U.S. business growth.

End User Technology – Services Engineer

Operations

• Produce accurate operational reporting and data analysis, including binder-related reporting
• Conduct user acceptance testing (UAT) and other testing for new systems, enhancements and process changes
• Analyse and support resolution of system, process and operational issues
• Support new systems and processes enabling revenue growth and strategic initiatives
• Map, document and improve operational workflows and procedures
• Identify opportunities for system enhancement, automation and control improvements
• Support data integrity and operational initiatives across Compliance, Claims and other business areas
• Collaborate with stakeholders across the business to support change and continuous improvement
• Perform general administration and office duties as required
• Provide dedicated Business Enablement support across CFC Australia's operational functions, reporting to the Compliance & Operations Manager and working closely with the Operations Specialist

Operations Analyst

Controller

• Manage and collect outstanding balances across an allocated portfolio of broker accounts.
• Build and maintain strong working relationships with brokers and internal stakeholders.
• Proactively chase overdue debt and work with brokers to resolve aged balances.
• Investigate and resolve broker and finance queries.
• Accurately allocate daily cash receipts and investigate unidentified cash and unallocated items.
• Complete account reconciliations and resolve allocation discrepancies.
• Prepare and distribute monthly broker statements.
• Distribute cash cover and allocate settlements for team action.
• Contribute to process improvements and support wider team projects.
• Provide cover and support across the Credit Control team during leave or increased workload.
• Participate in team meetings and training.
• Support day-to-day management of outstanding balances and maintain broker relationships.
• Develop toward a Credit Controller position through the role’s learning and development pathway.

End User Technology – Services Engineer

Operations Analyst

Junior Credit Controller